Business Office Manager

Brookdale; Durham (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading senior living community is seeking a Senior Living Community Office Manager in Durham, NC. This role involves overseeing office operations, ensuring billing accuracy, and promoting an inclusive culture. Candidates should have relevant experience and leadership skills, with a commitment to improving community services.

Benefits

Paid Time Off

Paid Holidays

Company-provided Life Insurance

Adoption Benefit

Disability Insurance

Health Savings Account

Tuition Reimbursement

Qualifications

• Minimum of 3 years related experience preferred.
• Managerial experience is a plus.

Responsibilities

• Manage the business office operations of the community.
• Attract, engage, develop, and retain staff.
• Support the Executive Director in growth and compliance.

Skills

Leadership

Onboarding New Hires

Talent Acquisition

Accounts Payable (AP)

Accounts Receivable (AR)

Credentialing Verification

Labor Laws

Education

Associate's degree or equivalent

Job description

Job Description

Senior Living Community Office Manager

Must Have Experience with: Leadership, Onboarding New Hires, Talent Acquisition, Accounts Payable (AP), Accounts Receivable (AR), Credentialing Verification, Labor Laws

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Ensures effective communication with associates, residents, families, vendors, and visitors to the community.

Ensures residents are properly billed for services and leads the timely collection of receivables.

Oversees payroll processes to ensure accurate payment to associates.

Ensures vendor invoices are billed correctly and processed promptly.

Supports an inclusive community culture.

Make Lives Better Including Your Own. Join us for opportunities to grow your career through professional development and wellness programs. Benefits include health insurance, life insurance, retirement plans, and more.

Full-Time Benefits Eligibility

• Paid Time Off
• Paid Holidays
• Company-provided Life Insurance
• Adoption Benefit
• Disability Insurance (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional Life and Dependent Life Insurance
• Optional Voluntary Benefits (accident, critical illness, hospital indemnity, legal plans)
• Tuition Reimbursement

Base pay will be determined by skills and experience. The role is eligible for team-based bonuses. Temporary associates are not benefits-eligible but may participate in the 401(k) program.

Veterans, active duty military personnel, and spouses are encouraged to apply. We support associates in naturalization processes with fee advances up to $725.

The application window is expected to close within 30 days of posting.

Responsibilities

• Manage the business office operations of the community.
• Attract, engage, develop, and retain staff to provide high-quality care and services, minimizing premium labor use in conjunction with HR.
• Support the Executive Director in driving growth and ensuring compliance with operational and regulatory standards.
• Communicate effectively with associates, residents, families, vendors, and visitors.
• Ensure proper billing and timely collection of receivables.
• Oversee payroll to ensure correct payments.
• Manage vendor invoices and payments.
• Promote an inclusive community culture.
• Associate's degree or equivalent required; additional experience can substitute education. Minimum of three years related experience preferred, managerial experience is a plus.

May supervise other departments.

Brookdale is an equal opportunity employer and maintains a drug-free workplace.

About Us

Brookdale is a great place to be, offering gracious hospitality, a home-like environment, engaging events, industry-leading clinical care, and extensive support for professional growth across over 675 communities nationwide.