Business Office Manager

Geisinger; Chandler (AZ); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Manager to oversee daily functions in both inpatient and outpatient settings. This role involves ensuring effective cash flow management, maintaining communication with insurance carriers, and leading a team to achieve departmental goals. The ideal candidate will have a strong background in revenue cycle management and supervisory experience, making this an exciting opportunity for those looking to make a significant impact in healthcare operations. Join a forward-thinking organization committed to excellence and patient satisfaction.

Qualifications

• 2+ years of experience in a related field, preferably in behavioral health.
• Strong technical skills in revenue cycle management and cash collections.

Responsibilities

• Monitor key metrics related to cash collections and financial performance.
• Manage staff and ensure compliance with third-party insurance guidelines.

Skills

Cash Collection Management

Financial Reporting

Communication Skills

Supervisory Skills

Revenue Cycle Management

Education

High School Diploma

Some College Coursework

Job description

Overview

PURPOSE STATEMENT: Manage the daily operations of inpatient, outpatient, and physician business office functions. Integrate with financial services to ensure the proper presentation of the financial condition of the facility.

Responsibilities

ESSENTIAL FUNCTIONS:

1. Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc., in conjunction with the CFO.
2. Establish and maintain controls for all cash collected and posted in the patient accounting system.
3. Maintain effective communication with third-party insurance carriers to resolve issues that impede cash flow and affect patient/member satisfaction.
4. Provide staff management, including hiring, development, training, performance management, and communication to ensure effective and efficient department operation.
5. Maintain effective communication with the leadership team to ensure all third-party compliance guidelines are met.
6. Select and monitor outside collection vendors engaged in the collection of facility receivables. Review and balance agency reports to system reports and approve agency invoices.
7. Lead and provide operational directives for all business office activities related to claims management and collections of facility receivables, ensuring timely and efficient cash collections to support the facility's financial goals.
8. Define and provide the necessary support and leadership to achieve departmental goals and objectives.
9. Review all statistical reports to monitor trends, identify operational deficiencies, and implement corrective action plans as necessary.
10. Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.
11. May include managing and directing subordinate staff to identify goals and objectives.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High School diploma or equivalent required.
• Some college coursework preferred.
• Two or more years’ job-related experience, preferably in behavioral health.
• One or more years’ supervisory experience required.
• Strong revenue cycle technical skills required.

Licenses/Designations/Certifications

Must have and maintain:

• A valid driver's license.
• Automobile insurance coverage.
• Access to an automobile, where required by the facility.

Additional

We are committed to providing equal employment opportunities to all applicants regardless of characteristics protected by applicable laws.

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