Business Office Manager

Brookdale; Boise (ID); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)

Associate assistance program

Employee discounts

Referral program

Early wage access for hourly employees

Voluntary benefits including ID theft,

Pet insurance

Tuition reimbursement

Job summary

Brookdale is seeking a Business Office Manager at our Boise community to lead the business office operations and drive high-quality resident services.

You will oversee payroll, billing, receivables and vendor payments, while developing a cohesive team and maintaining strong relationships with residents and families.

Qualifications

• Associates degree or equivalent; at least 3 years of related managerial/office experience.
• Experience with payroll, billing and receivables processes.
• Strong leadership and communication skills for team development and resident services.

Responsibilities

• Lead the community business office operations and staff.
• Attract, engage, develop and retain associates to deliver high-quality care and services.
• Support the Executive Director in driving profitability and compliance with processes and regulations.
• Communicate effectively with associates, residents, families and vendors.
• Ensure proper billing for services and timely collection of receivables.
• Oversee payroll processing and accuracy for all staff.
• Review vendor invoices and ensure timely payments; promote an inclusive culture.
• Minimum 3 years related experience; AA degree or equivalent; prior supervisory experience preferred.

Skills

People management

Payroll processing

Regulatory compliance

Vendor management

Education

AA degree or equivalent

Tools

HRIS

Job description

Job Description

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Grow your career with Brookdale! Our Business Office Managers have opportunities for advancement by exploring a new career in positions such as Director of Financial Services, Human Resources Managers and Executive Directors.

Job Description

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Grow your career with Brookdale! Our Business Office Managers have opportunities for advancement by exploring a new career in positions such as Director of Financial Services, Human Resources Managers and Executive Directors.

Make Lives Better Including Your Own.

If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part And Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicant’s skills and experience. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

• Leader primarily responsible for the business office operations of the community.
• Responsible for attracting, engaging, developing and retaining the community associates necessary to provide high quality care and personalized services to our residents, while minimizing the use of premium labor (in conjunction with HR department in a CCRC).
• Supports Executive Director in driving profitable growth and complying with operational processes and regulatory requirements.
• Ensures effective communication with associates, residents, families, vendors and other visitors to the community.
• Ensures that residents are properly billed for services provided and leads the timely collection of receivables.
• Responsible for overseeing payroll process to ensure that associates are paid correctly.
• Ensures that vendor invoices for goods or services to the community are billed appropriately and are processed for payment on a timely basis. Supports an inclusive community culture.
• Associates degree (A. A.) or equivalent from two-year college or technical school required; or additional years of experience can be substituted for the education requirement on a year-for-year basis. Minimum of three years related experience and/or training. Previous managerial and office setting experience preferred.

May also directly supervise another department.

Brookdale is an equal opportunity employer and a drug‑free workplace.

About Us

Brookdale is a Great Place to Be:

• Gracious hospitality and neighborliness for our residents and families.
• Home‑like feel and all‑around comfort for residents and visiting family members.
• Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
• Industry leader in clinical care.
• Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.
• Extensive corporate support including a robust training program.