Business Office Manager

Brookdale; Asheville (NC); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)

Associate assistance program

Employee discounts

Referral program

Early access to earned wages forHourly

Optional voluntary benefits including:

Job summary

Brookdale is seeking a Business Office Manager for a senior living community in Asheville, NC. You will lead the community's business office operations, ensuring accurate billing, payroll, and vendor payments while coordinating with HR and site leadership.

Ideal candidates have AP/AR, onboarding, Medicaid/Medicare and private insurance billing experience, plus an associate degree and 3+ years in a supervisory office setting.

Qualifications

• Associates degree or equivalent required; additional years of experience can substitute education.
• Minimum of three years related experience and/or training.
• Previous managerial and office setting experience preferred.

Responsibilities

• Leader primarily responsible for the business office operations of the community.
• Attract, engage, develop and retain associates to provide high quality care while minimizing premium labor (with HR in a CCRC).
• Support the Executive Director in driving profitable growth and regulatory compliance.
• Ensure effective communication with associates, residents, families, vendors and visitors.
• Ensure residents are properly billed and lead timely collections of receivables.
• Oversee payroll process to ensure correct payment of associates.
• Ensure vendor invoices are billed and paid on time; promote an inclusive culture.
• May directly supervise another department.

Skills

AP/AR

Onboarding

Recruiting

Medicaid/Medicare billing

Private insurance billing

Human Resources

Education

Associate degree

Job description

Business Office Manager for Senior Living Community

Must have AP AR Onboarding Recruiting Medicaid/Medicare and Private Insurance Billing Human Resources experience.

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity. Grow your career with Brookdale! Our Business Office Managers have opportunities for advancement by exploring a new career in positions such as Director of Financial Services, Human Resources Managers and Executive Directors.

Make Lives Better Including Your Own.

If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part And Full-Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicant's skills and experience. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

• Leader primarily responsible for the business office operations of the community.
• Responsible for attracting, engaging, developing and retaining the community associates necessary to provide high quality care and personalized services to our residents, while minimizing the use of premium labor (in conjunction with HR department in a CCRC).
• Supports Executive Director in driving profitable growth and complying with operational processes and regulatory requirements.
• Ensures effective communication with associates, residents, families, vendors and other visitors to the community.
• Ensures that residents are properly billed for services provided and leads the timely collection of receivables.
• Responsible for overseeing payroll process to ensure that associates are paid correctly.
• Ensures that vendor invoices for goods or services to the community are billed appropriately and are processed for payment on a timely basis. Supports an inclusive community culture.
• Associates degree (A. A.) or equivalent from two-year college or technical school required; or additional years of experience can be substituted for the education requirement on a year-for-year basis. Minimum of three years related experience and/or training. Previous managerial and office setting experience preferred.

May also directly supervise another department.

Brookdale is an equal opportunity employer and a drug-free workplace.

About Us

Brookdale is a Great Place to Be:

• Gracious hospitality and neighborliness for our residents and families.
• Home-like feel and all-around comfort for residents and visiting family members.
• Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
• Industry leader in clinical care.
• Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.
• Extensive corporate support including a robust training program.