Business Office Financial Counselor

Geisinger Behavioral Health Center Danville; Danville (PA); On-site; USD 25,000 - 39,000; Full time

Job summary

Geisinger Behavioral Health Danville is seeking a detail-oriented Financial Counselor to support the Business Office. The role ensures accurate verification of benefits, assists with billing, and helps patients navigate financial obligations with compassion.

Responsibilities include auditing admissions, collecting copays and deductibles, and preparing charity and payment documents. Strong knowledge of commercial insurance and Medicare/Medicaid is essential.

Qualifications

• High school diploma or equivalent.
• Three or more years' experience in related field.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid.

Responsibilities

• Audit admission packets and verify benefits and demographics in the patient accounting system.
• Provide financial counseling to patients/guarantors and collect out-of-pocket costs.
• Complete financial disclosure paperwork, verify income/expenses when requesting assistance.
• Own adjustment forms for charity or admin adjustments for approval.
• Prepare promissory notes for payment arrangements.
• Update upfront collection, charity and admin adjustment logs; review weekly.
• Analyze system data to determine actions to secure payment.

Skills

Financial counseling

Insurance verification

Billing support

Customer service

Education

High school diploma or equivalent

Job description

Overview

Join our team and make a difference behind the scenes of patient care!

Geisinger Behavioral Health Danville is seeking a detail-oriented and customer-focused Financial Counselor to join our growing Business Office team. This role serves as a vital link between patients, families, insurance providers, and the facility by ensuring accurate insurance verification, billing support, and collection processes that help patients access the care they need.

Responsibilities

ESSENTIAL FUNCTIONS:

• Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
• Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
• Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
• Complete adjustment forms for any charity or administrative adjustments for approval.
• Complete promissory notes for patients that request payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required.
• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

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