Business Office Director - Full Time

Pinnacle Living; Roanoke (VA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

PTO with cash out

6% Retirement Matching 403(b)

Paid holidays

Free parking

Job summary

Pinnacle Living in Roanoke, VA is seeking a Finance & Business Office Supervisor to oversee accounts payable, accounts receivable, inventory control, HR support and special reporting.

You will lead the business office team, ensure accurate financial statements, manage resident billing and payroll processes, and partner with site leadership to maintain compliance and deliver quality resident services.

Responsibilities

• Oversee accounting and business office financial operations — manage accounts receivable/accounts payable, route vendor invoices for approval, complete journal entries, and understand financial statements.
• Manage resident billing and payment processing — prepare monthly resident statements, distribute rate increase letters, post resident charges, and cash receipts, and deposit cash/check payments.

Job description

Job Summary

Supervises and coordinates the operations of business office team members in the primary areas of accounts payable, accounts receivable, inventory control, human resources support and special financial reporting required by the community and Pinnacle Living.

Schedule

Full time schedule 8 to 4:30

• Full Time 8:00am -4:30pm

Job Duties

• Oversee accounting and business office financial operations — manage accounts receivable/accounts payable, route vendor invoices for approval, complete journal entries, and understand financial statements.
• Manage resident billing and payment processing — prepare monthly resident statements, distribute rate increase letters, post resident charges, and cash receipts, and deposit cash/check payments.
• Coordinate Business Office administration and supervision — supervise or coordinate Business Office personnel, maintain resident and payroll files, develop ad-hoc reports, assist with move-in paperwork, and provide team member supervision as directed.
• Oversee HR and Payroll Operations — Manage day-to-day Human Resources and payroll processes, including records, policies, employee documentation, benefits, onboarding, and HR systems.
• Ensure Legal and Regulatory Compliance — Research and address HR compliance issues and ensure adherence to federal/state laws and regulations, including FMLA, ADA, OSHA, EEOC, workers’ compensation, and Department of Labor requirements.
• Provide Employee Relations & HR Support — Advise employees, supervisors, and directors on HR policies and practices; resolve workplace conflicts; support employee counseling, leave matters, and other personnel issues.

Benefits

• Double Time when working designated holidays Holiday Pay — for non-exempt team members
• PTO with a Cash Out option available
• 8 Federal Holidays, including Martin Luther King Day and Juneteenth
• One Paid Personal Day per year
• Free parking available
• 6% Retirement Matching 403(b)
• PayActiv — Cash advance on your paycheck available
• Employee Assistance Program — LifeSolutions EAP
• Full Health, Dental, and Vision Insurance options are available for individuals or families
• Zero cost to team members: $50,000 term life insurance policy
• Short-term Disability Insurance available
• Immunizations available
• Tuition Assistance Program available
• Team Member referral bonus available
• EVEN MORE BENEFITS AVAILABLE Depending on location.

Company Description

Our mission of Enriching Life’s Journey guides our team in delivering service that focus on autonomy and self-direction, whether that is done in our residents’ apartments, assisted living, or nursing residences. Our values of Culture, Stewardship, Partnership, Diversity, Hospitality and Quality form a framework for everything we do. If you possess strong professional skills and a desire to serve others by promoting person centered services in a team environment, we invite you to continue with this job application.

Vaccination Requirement

Employees hired for this position will be required to follow Pinnacle Living’s company-wide policies of being or becoming fully vaccinated against the annual flu, each subject to potential accommodation for medical reasons or religious beliefs.