Business Office Director

WELLQUEST LIVING LLC; Carson City (NV); On-site; USD 55,000 - 70,000; Full time

Job summary

The Lodge at Carson City, operated by WELLQUEST LIVING LLC, seeks a Business Office Director in Carson City, NV. This full-time role oversees HR, payroll, accounting, billing, and risk management for the community.

You will lead office staff, manage accounts payable/receivable, and ensure regulatory compliance while coordinating with leadership and operations. The position includes income processing and vendor management within a resident-focused environment.

Qualifications

• Accounts payable/receivable oversight.
• Payroll processing or coordination.
• Audit preparation and compliance.
• Coaching, training, and conflict resolution.
• Office workflow management.
• Strong written and verbal communication.
• Ability to work cross-functionally with leadership, HR, and operations.

Responsibilities

• Perform Human Resource administrative duties including payroll, personnel files, orientation, and inquiries.
• Recruit, hire, evaluate, motivate, supervise business office staff per policy.
• Post new job positions and place advertisements as applicable.
• Screen applicants, conduct background checks, arrange interviews, prepare interview documents.
• Oversee employee orientation and related training.
• Manage employee benefits notification and deductions.
• Oversee accounting functions: deposits, census, AR/AP, and reports.
• Handle resident billing, census, postings, and deposits.
• Ensure resident accounts are current; timely payments to vendors.
• Coordinate payroll functions with department heads and external firm.
• Maintain employee files, wages, tax withholdings, and unemployment records.
• Maintain resident files and vendor certificates of insurance; renew licenses.
• Coordinate risk management and workers' compensation reporting.
• Maintain confidentiality of staff and resident information.
• Participate in daily Stand-Ups to communicate department issues.
• Ensure compliance with Federal (Title 22) and state regulations.
• Support community marketing and conduct tours; interact with residents and families.
• Arrange coverage for duties during absences; delegate as needed.
• Maintain safe environment for staff, residents, and guests.
• Promote teamwork and professional image; perform other duties as assigned.
• Maintain a positive, professional image and comply with safety standards.

Skills

Accounts payable/receivable oversight

Payroll processing

Audit compliance

Coaching & training

Office workflow management

Written & verbal communication

Cross-functional collaboration

Job description

Job Details

Job Details: Job Location: The Lodge at Carson City - Carson City, NV 89706, Position Type: Full Time, Salary Range: $55,000.00 - $70,000.00 Salary/year,

We believe great people make great companies and our success in in hiring those people. As a WellQuest Living employee, you will be a part of a team that makes a valued difference in the lives of our residents every day.

We are looking to hire a Business Office Director to join our The Lodge at Carson City team.

Responsibilities

1. Perform Human Resource administrative duties for the property, including payroll, maintenance of personnel files, employee orientation, and facilitating general employee issues and inquiries as directed
2. Recruit, hire, evaluate, coordinate, motivate monitor performance, schedule and supervise business office staff in accordance with company policy, as applicable
3. Responsible for posting new job positions in the property and placing appropriate help-wanted advertisements, if applicable
4. Screen new applicants, conduct background checks, arrange for interviews and prepare appropriate documents for the level of interview process
5. Responsible for all aspects of employee orientation including development and conducting such training
6. Manage employee benefit program including the notification to employees of eligibility requirements and ensuring proper employee deductions are recouped
7. Perform, administer and oversee the activities of the accounting functions including but not limited to the daily deposit, daily census, accounts receivable/collections, accounts payable, and management reports
8. Perform accounts receivable duties, such as, sending resident billing statement, maintains daily census, post payment to residents' accounts, make bank deposits, etc.
9. Responsible for accounts receivables and payables by ensuring that resident accounts are up to date, outside vendors are paid in a timely manner, and other related activities such as ledger management
10. Coordinate all payroll functions, including but not limited to confirming hours worked with department heads, transmitting payroll information to independent firm to processing, tracking labor reporting variances to the Executive Director
11. Maintain all aspects of employee files, base wages, tax withholding and correspondence with state agencies relating to unemployment. All files must be kept current
12. Maintain all non-care related components of the residents' files. All files must be kept current
13. Coordinate all risk management activities for the community including worker's compensation claim reporting and management, maintenance of Certificates of Insurance for all community vendors, maintenance of valid driver's licenses and certifications of insurance for all employees that drive on company business
14. Maintain confidentiality in all areas of work responsibility, including but not limited to, employee and resident information
15. Participate in daily "Stand-Up" meetings to communicate key issues within the department
16. Understand and ensure compliance with all Federal (Title 22) and state regulations concerning the department
17. Aid in community marketing effort through demonstrated proficiency and willing ness to conduct community tours, participation in all required marketing events and through positive/friendly interaction with all potential residents, family member and referra I sources
18. Arrange for coverage of job duties within the department during employee absences either through delegation or personal completion of duties
19. Maintain a safe and secure environment for all staff, residents and guests, following established safety standards
20. Encourage teamwork through cooperative interactions with co-workers and other departments
21. Support a positive and professional image through actions and dress
22. Performs other duties consistent with the position as assigned by the Executive Director

Qualifications

• Accounts payable/receivable oversight
• Payroll processing or coordination
• Audit preparation and compliance
• Coaching, training, and conflict resolution
• Office workflow management
• Strong written and verbal communication
• Ability to work cross-functionally with leadership, HR, and operations