Business Office Coordinator - Clerical Assistant - Part Time - Ludington

Trinity Health MI; Muskegon (MI); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading healthcare provider seeks a part-time Patient Registration Specialist responsible for verifying insurance, registering patients, and ensuring seamless revenue cycle activities. This role requires strong organizational skills and knowledge of healthcare procedures. The ideal candidate will thrive in a fast-paced environment, delivering patient-centered care while supporting the overall office operations.

Qualifications

• Knowledge of insurance eligibility and claims processes.
• Ability to enter patient demographic information accurately.
• Experience with patient management systems.

Responsibilities

• Registers patients and obtains necessary information.
• Verifies insurance eligibility and collects co-payments.
• Schedules and maintains patient appointments.

Skills

Insurance verification

Patient registration

Customer service

Education

High School Diploma

Job description

Employment Type:

Part time

Shift:

Day Shift

Description:

Ensures revenue cycle optimization by accurately verifying insurance eligibility, capturing insurance data, entering patient demographic information, collecting co-payments, and completing referrals and authorizations in a timely manner. Greets and registers patients, obtains and accurately records patient information through the registration process to ensure proper records for all services received.

Eligibility:
• Reviews 2-3 business days prior to visit the "Eligibility and Phone List" report to verify patient information and correct discrepancies as appropriate.
• Works on patients still needing verification, noted by unverified or ineligible insurance.
• Looks up/verifies co-pay amounts from eligibility screens and documents in patients' accounts.
• Maintains payer website access for multiple payers, utilizing sites for verification outside of the PM system.
Check-in:
• Validates reason for visit is selected.
• Identifies self-pay patients.
• Identifies patients that need a form filled out.
• Accurately completes registration and enters patient demographics & insurance(s) into the PM/EHR system. Scans insurance card and driver’s license into Athena.
• Obtains completed consent to treat, HIPAA, and release of information forms from patients.
• Explains co-pays, deductibles, co-insurance, account balances, and other payment elements to patients as appropriate; refers patients to financial services staff, as needed.
• Proactively records patient email address for patient portal registration and educates patients on usage of the portal, and confirms patient care summary preferences.
• Collects co-payments and any outstanding balances at patient check-in and check-out, as applicable.
• For provider-based locations, provides Medicare & Medicaid patients with Notice of Beneficiary Co-Insurance Letter.
• Works on tasks or worklists to fix any patient information that impedes the billing process.
Revenue Cycle Reconciliation:
• Performs all front office and revenue cycle assignments.
• Creates time of service batch and links to daily deposit batch. Reconciles balances and closes batch/drawer at end of day. Submits batches to designated resource.
Schedules:
• Verifies primary care provider (PCP) per insurances and eligibility, if required, prior to scheduling patients for office visits. Documents reason for visit.
• Schedules, cancels, or reschedules patient appointments in accordance with office-based scheduling guidelines.
• Maintains and updates patient appointment activity to ensure that schedule is optimized.
Reception:
• Greets patients and visitors professionally and warmly (with a smile) using AIDET principles.
• Ensures open communication with office staff by logging into all appropriate systems. Utilizes PM/EHR texting for real-time communication.
• Ensures waiting room area is neat and organized.
Referrals:
• Inbound: Obtains authorization from insurance companies to verify PCP, PCP authorization for specialty care, etc., prior to service.
• Outbound: Obtains authorizations from insurance companies for procedures, consultations, etc., prior to service. Requires CPT and Diagnosis coding knowledge.
Medical Records:
• Scans and prints requested medical records in and out of PM/EHR system.
• Labels all documents in PM/EHR system per organizational policy.
Other duties as assigned:
• Collaborates with practice leadership to complete other duties deemed essential for the practice and performs other related duties as assigned.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.