Business Office Coordinator - Clerical Assistant - Part Time - Ludington

Trinity Health Mid-Atlantic; Muskegon (MI); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading healthcare provider in Michigan seeks a part-time Business Office Coordinator to manage patient registrations, verify insurance eligibility, and perform clerical duties. This role is pivotal in ensuring smooth operational processes within the healthcare setting, contributing to overall patient care and satisfaction. Ideal candidates will possess strong data entry skills and experience with patient interactions.

Qualifications

• Experience with patient registration and insurance processes preferred.
• Strong attention to detail in data entry tasks required.
• Proficient in using PM/EHR systems for patient information management.

Responsibilities

• Verify insurance eligibility and collect patient information accurately.
• Greet patients and assist with the check-in process.
• Schedule and maintain appointment records as needed.

Skills

Patient Communication

Data Entry

Insurance Verification

Education

High School Diploma

Job description

Business Office Coordinator - Clerical Assistant - Part Time - Ludington

Apply locations

Mercy Health West Michigan Physician Office - Specialty Care - Muskegon, MI

Type of employment

Part time

Shift

Day Shift

Description

Ensures revenue cycle optimization by accurately verifying insurance eligibility, capturing insurance data, entering patient demographic information, collecting co-payments, and completing referrals and authorizations in a timely manner. Greets and registers patients, obtains and accurately records patient information through the registration process to ensure proper records for all services received.

Responsibilities

1. Eligibility:
   • Review 2-3 business days prior to visit the "Eligibility and Phone List" report to verify patient information and correct discrepancies.
   • Follow up on patients needing verification, noted by unverified or ineligible insurance.
   • Verify co-pay amounts from eligibility screens and document in patient accounts.
   • Maintain payer website access for multiple payers for verification outside of the PM system.
2. Check-in:
   • Validate reason for visit and identify self-pay patients.
   • Complete registration, enter patient demographics & insurance into PM/EHR system, scan insurance card and driver’s license into Athena.
   • Obtain signed consent forms, explain payment responsibilities, and educate patients on portal usage.
   • Collect co-payments and outstanding balances at check-in/out.
   • Provide Notice of Beneficiary Co-Insurance Letter to Medicare & Medicaid patients at provider-based locations.
   • Update and correct patient information to facilitate billing.
3. Revenue Cycle Reconciliation:
   • Create and reconcile daily deposit batches, and submit to designated resources.
4. Scheduling:
   • Verify primary care provider (PCP) and eligibility before scheduling.
   • Schedule, cancel, or reschedule appointments according to guidelines.
   • Maintain updated appointment schedules.
5. Reception:
   • Greet patients professionally, ensuring open communication and a neat waiting area.
   • Use PM/EHR texting for real-time communication.
6. Referrals:
   • Obtain necessary authorizations for inbound and outbound referrals, including CPT and diagnosis coding.
7. Medical Records:
   • Scan, print, and label medical records in accordance with organizational policies.
8. Other duties:
   • Collaborate with leadership and perform other essential duties as assigned.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. We grow stronger together and deliver compassionate, person-centered care. We are an Equal Opportunity Employer, welcoming applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status.