Business Office Coordinator - Clerical Assistant - Part Time - Ludington

Trinity Health; Muskegon (MI); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading healthcare provider in Michigan seeks a part-time Patient Registration Specialist to ensure smooth registration processes and revenue cycle optimization. The role involves verifying insurance, registering patients, and handling billing concerns while delivering compassionate patient care. Candidates should be detail-oriented and possess excellent communication skills.

Qualifications

• Experience in patient registration and insurance verification preferred.
• Proficient in using PM/EHR systems.
• Strong communication skills required.

Responsibilities

• Verify insurance eligibility and complete patient registrations.
• Collect co-payments and address billing inquiries.
• Schedule, cancel, or reschedule appointments as needed.

Skills

Patient Registration

Insurance Verification

Communication

Data Entry

Customer Service

Job description

Employment Type:

Part time

Shift:

Day Shift

Description:

Ensures revenue cycle optimization by accurately verifying insurance eligibility, capturing insurance data, entering patient demographic information, collecting co-payments, and completing referrals and authorizations in a timely manner. Greets and registers patients, obtains and accurately records patient information through the registration process to ensure proper records for all services received.

Eligibility:
• Reviews 2-3 business days prior to visit the "Eligibility and Phone List" report to verify patient information and correct discrepancies as appropriate.
• Follow up with patients still needing verification, identified by unverified or ineligible insurance.
• Look up/verify co-pay amounts from eligibility screens and document in patients' accounts.
• Maintain payer website access for multiple payers, utilizing sites for verification outside of the PM system.
Check-in:
• Validate reason for visit is selected.
• Identify self-pay patients.
• Identify patients needing a form filled out.
• Accurately complete registration and enter patient demographics & insurance(s) into PM/EHR system. Scan insurance card and driver's license into Athena.
• Obtain completed consent to treat, HIPAA, and release of information forms from patient.
• Explain co-pays, deductibles, co-insurance, account balances, and other payment elements to patients as appropriate; refer patients to financial services staff as needed.
• Proactively record patient email address for portal registration and educate patients on portal usage, confirming care summary preferences.
• Collect co-payments and outstanding balances at check-in and check-out, as applicable.
• For provider-based locations, provide Medicare & Medicaid patients with Notice of Beneficiary Co-Insurance Letter.
• Address any patient information issues that impede billing processes.
Revenue Cycle Reconciliation:
• Perform all front office and revenue cycle tasks.
• Create time-of-service batch and link to daily deposit batch. Reconcile balances and close batch/drawer at end of day. Submit batches to designated resource.
Schedules:
• Verify primary care provider (PCP) per insurance and eligibility requirements before scheduling visits. Document reason for visit.
• Schedule, cancel, or reschedule appointments following office guidelines.
• Maintain and update appointment activity to optimize scheduling.
Reception:
• Greet patients and visitors professionally using AIDET principles.
• Communicate effectively with office staff via all appropriate systems, including real-time messaging.
• Ensure waiting area is neat and organized.
Referrals:
• Obtain prior authorizations from insurance for inbound referrals (e.g., PCP verification) and outbound procedures or consultations, understanding CPT and Diagnosis coding.
Medical Records:
• Scan and print medical records as requested, labeling documents per policy.
Other duties as assigned:
• Collaborate with leadership to complete essential tasks and perform other duties as needed.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. We embrace our differences to grow stronger and deliver compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.