Business Office Coordinator

Vantage Point Behavioral Health Hospital; Fayetteville (AR); On-site; USD 29,000 - 34,000; Full time

Job summary

Vantage Point Behavioral Health Hospital is seeking a full-time Business Office Coordinator / Patient Account Representative to support patients and operations through accurate insurance verification, billing, and collections. The role involves contacting payors, correcting and rebilling claims, and reviewing explanations of benefits to ensure proper payment.

Strong attention to detail and the ability to handle 30–40 accounts daily are essential.

Qualifications

• High school diploma or equivalent required.
• Three or more years’ admissions and/or collections experience in a hospital setting.
• Psychiatric experience preferred.

Responsibilities

• Call and status outstanding claims with third party payors.
• Review claims issues and rebill after corrections as needed.
• Utilize claims clearing house to review and correct claims; rebill electronically when available.
• Review explanations of benefits to ensure correct payment.
• Complete adjustment forms with supporting documentation as needed.
• Manage daily productivity; maintain 30-40 accounts worked per day minimum.
• Prorate patient accounts and monitor balance due accuracy.
• Report weekly AR overview to the BOD and participate in AR meetings.
• Gather data and initiate time-sensitive steps to ensure payment.
• Assist financial counselors as needed and notify of eligibility issues.

Skills

Insurance verification

Billing

Collections

Claims processing

AR reporting

Data interpretation

Communication

Education

High school diploma or equivalent

3+ years hospital admissions/collections experience

Psychiatric experience preferred

Job description

Vantage Point is seeking a FT Business Office Coordinator / Patient Account Representative to support our patients and operations through accurate insurance verification, billing, and collections.
Pay $21.00 - $25.00/ HR

Purpose Statement

Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections.

Essential Functions

• Call and status outstanding claims with third party payors.
• Review claims issues and make corrections as needed and rebill.
• Utilize claims clearing house to review and correct claims. Resubmit electronically when available.
• Review explanation of benefits to ascertain that claim processed and paid correctly.
• Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation.
• Manage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum.
• Prorate patient accounts and monitor that balance due is in the correct financial class.
• Report an overview of the week to the BOD and participate in AR meetings.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
• Assist financial counselors as needed.
• Alert Financial Counselors and Business Office Director of all benefit eligibility matters that suggest or challenge reimbursement.

Other Functions

• Perform other functions and tasks as assigned.

Education/Experience/Skill Requirements

• High school diploma or equivalent required.
• Three or more years’ prior admissions and or collections experience in a hospital setting required.
• Psychiatric experience preferred.

Licenses/Designations/Certifications

• Not applicable

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