Business Office Associate- FT

CarMax Business Services; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Opportunities for career growth

Training and development

Position in a recognized company

Job summary

A major vehicle retailer in Austin is seeking a detail-oriented Customer Service Associate to provide iconic customer experiences. In this role, you will handle administrative tasks, guide customers through paperwork, and ensure smooth operations in a fast-paced office environment. Applicants should have strong communication skills and customer service experience. Join a company known for its commitment to honesty and integrity while growing your career in a supportive team environment.

Qualifications

• Experience in a customer service role preferred.
• Thrives in a fast-paced office environment.
• Strong customer focus.

Responsibilities

• Complete administrative tasks to support all store departments.
• Provide customer service by guiding customers through paperwork.
• Maintain coverage at the information desk and answer multi-line phones.

Skills

Customer service experience

Good listening skills

Strong written and verbal communication skills

Basic computer skills

Job description

7154 - Austin - 13300 North I-35 Service Road South, Austin, Texas, 78753

CarMax, the way your career should be!

Provide an iconic customer experience

Ensuring today’s customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too.

What you will do – Essential responsibilities

• Complete administrative tasks to support all store departments
• Provide customer service by greeting customers and guiding them through paperwork
• Communicate effectively with customers and business partners
• Maintain coverage at information desk and answer multi-line phone system

Learn and succeed as part of a team

This is a high-energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience.

Qualifications and requirements

• Customer service experience
• Thrive in a fast-paced office environment
• Good listening skills and a strong customer focus
• Strong written and verbal communication skills
• Basic computer skills, including word processing and spreadsheets

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Ouramazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application