Business Office Associate I

101 Riverside Hospital, Inc.; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health in Newport News, VA is seeking a patient services associate to support registration, scheduling, insurance verification, and charge reconciliation. You will enter data, assist with onboarding, and help keep wait times efficient while delivering courteous, accurate service.

The role requires a high school diploma or GED (associate degree preferred) and at least 1 year of related office experience; NAHAM CHAA certification is a plus.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• 1 year related office experience preferred.
• Certified Healthcare Access Associate (CHAA) is a plus.

Responsibilities

• Handle benefit collections, charge reconciliation, and insurance verification.
• Register patients in iCare; support scheduling and data entry.
• Respond to referrals and complete required paperwork promptly.
• Assist with onboarding and training of new staff as needed.
• Maintain office equipment and manage supplies to support operations.
• Provide courteous, respectful patient interactions and maintain wait times.

Skills

Customer service

Data entry

Communication skills

Education

High School Diploma or GED

Associates Degree in business or related field

Tools

iCare system

Job description

Newport News, Virginia Hiring Range $16.80 - $21.83/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

The staff member will strive to exceed the customers' expectations by demonstrating flexibility and sensitivity necessary to respond to the customers' needs.

• Responsible for all benefit collections; charge reconciliation, payment posting, insurance verification and authorization.
• Accountable for customer registration in iCare.
• Performs a variety of administrative duties that support team such as answering phones and scheduling appointments for patients.
• Responsible for contacting patients on the Referral Work queues and place notations as needed.
• Required to be flexible in their work assignments as other duties may be assigned.
• The staff member will also assist with new employee on-boarding training.
• Responsible for the maintenance of office equipment and supplies required to support the facility operations.

What you will do

• Demonstrates organization of work, knowledge of process/ procedures for applicable patient care setting and performs independently without close supervision.
• Works effectively to resolve all incoming doctors orders and referrals within 24 hours of referral assignment.
• Completes all paperwork/computer based forms associated with all procedures according to department policies.
• Demonstrates flexibility and utilizes best practices to decrease patient appointment lag.
• Ensures that patient Wait/Registration times are consistently maintained at optimal levels to enhance the patient experience.
• Accurately and efficiently enters data into computer systems for registrations, doctor orders and other data entry responsibilities.
• Demonstrates teamwork and works well independently by seeking assistance when needed.
• Takes ownership and a positive approach in the training and support of team members.
• Keeps team informed to support efficient department operations.
• Departmental tasks align with procedural volumes/measurement.
• Workflow processes are executed accurately and timely to meet deadlines.
• Ensures that patient experience is conveyed in every encounter, that courtesy and respect are exhibited at all times.
• Demonstrates flexibility to changes and adapts to varying work environments and assignments.
• ( Ability to work rotating schedules as well as some light traveling to other facilities as needed. )

Qualifications

Education

• High School Diploma or GED, (Required)
• Associates Degree, Business or related field (Preferred)

Experience

• 1 year Related office experience (Preferred)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) (Preferred)

If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.

Unfortunately, job scams are on the rise across the country, and we want to help you feel confident in knowing what is — and is not — part of our hiring process. Learn more about how to recognize a legitimate Riverside job opportunity and what to do if you suspect a scam by visiting this site.