Business Office Administrator

Nationwide Trailers; Mesa (AZ); On-site; USD 25,000 - 39,000; Full time

Job summary

Nationwide Trailers in Mesa, AZ is seeking a Detail-Oriented Business Office Administrator to support daily store operations, handle paperwork including title/registration, coordinate HR onboarding, and engage with customers as needed. You will work closely with the General Manager, sales team, and store partners to ensure paperwork and reporting are precise and timely.

This role emphasizes accuracy, reliability, and a professional customer-focused approach while maintaining organized offices

Qualifications

• Two+ years in administrative, accounting, or HR-related roles, preferably in dealership or retail operations.
• Experience with title and registration work in an automotive/trailer environment is preferred.
• Strong attention to detail and organizational skills.
• Professional communication and customer-first mindset.

Responsibilities

• Process sales paperwork and maintain complete, accurate deal jackets.
• Prepare and submit title and registration paperwork and coordinate with DMV partners.
• Be trained on trailer sales documentation to assist customers when Sales Consultants are unavailable.
• Reconcile daily deposits and support accounting and reporting processes.
• Manage onboarding paperwork and personnel files in HR compliance.
• Coordinate with HR on background checks, payroll setup, and benefits documentation.
• Maintain office organization, order supplies, and support store operations.
• Provide a professional, friendly experience for customers who call or visit the store.

Skills

Administrative experience

Customer service

MS Office

Attention to detail

Education

High school diploma

Tools

Aspen

CDK

Job description

Job Type: Full-Time, Hourly

Reports To: General Manager

Position Overview

The Business Office Administrator (BOA) plays a critical role in keeping the store running smoothly and accurately. This position supports daily store operations through precise administrative execution, coordination across departments, and direct interaction with customers when needed.

This role is ideal for someone who is detail-oriented, dependable, and takes pride in doing things the right way. You will work closely with the General Manager, sales team, and store support partners to ensure paperwork, processes, and reporting are handled accurately and on time.

Key Responsibilities

• Process sales paperwork and maintain complete, accurate deal jackets
• Prepare and submit title and registration paperwork and coordinate with DMV partners as needed
• Be trained on trailer sales documentation to assist customers when Sales Consultants are unavailable
• Reconcile daily deposits and support accounting and reporting processes
• Manage onboarding paperwork and maintain personnel files in compliance with HR requirements
• Coordinate with HR on background checks, payroll setup, and benefits documentation
• Maintain office organization, order supplies, and support overall store operations
• Provide a professional, friendly experience for customers who call or visit the store

Qualifications

• High school diploma or equivalent required, Associate's degree preferred
• Two or more years of experience in administrative, accounting, or HR-related roles, ideally in a dealership or retail operations environment
• Experience with title and registration work in an automotive or trailer dealership environment is strongly preferred
• Strong attention to detail and organizational skills
• Comfortable working with Microsoft Office and business management systems, experience with Aspen, CDK, or similar systems is a plus
• Professional communication skills and a customer-first mindset
• Ability to handle confidential information with discretion and care

Why Work at Nationwide Trailers

Nationwide Trailers is a fast-growing, family-owned company built on straightforward values. We do right by the customer, support our teammates, and focus on building something we are proud of. Our stores are lean, high-accountability environments where every role matters and good work is noticed.

Our team values clarity, ownership, and steady growth. We invest in better processes, better tools, and better people. If you enjoy being part of a hands-on team, working with engaged leaders, and contributing to a business that is growing the right way, this is a place where you can build a long-term career.