Business Network Support Engineer 2 (ONSITE)

TP-Link Systems Inc.; Irvine (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

TP-Link Systems Inc. is seeking a Business Network Support Engineer L2 to join their North American team. This role involves providing technical support for SMB/Enterprise products, handling escalated issues, and collaborating with sales and engineering teams. The ideal candidate will have a strong background in networking, excellent communication skills, and a customer-focused approach. Benefits include a competitive salary, medical insurance, and opportunities for professional growth.

Benefits

Medical, dental, and vision insurance

401k contributions

Health and wellness benefits

Team-building events

Qualifications

• 3+ years of experience in technical support or network solutions.
• Strong understanding of TCP/IP, UDP, DNS, DHCP protocols.
• Hands-on experience with networking devices.

Responsibilities

• Handle escalated issues from L1 Support.
• Provide remote and on-site technical support.
• Design and deliver solutions based on TP-Link products.

Skills

Networking protocols

Troubleshooting

Communication

Customer-focused

Problem-solving

Education

Bachelor's degree in Computer Science

Relevant certifications (CCNA, CCNP)

Tools

Routers

Switches

Access points

Job description

Business Network Support Engineer L2 (ONSITE)

TP-Link Systems Inc. is currently seeking a Business Network Support Engineer 2 (ONSITE).

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.

We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.

Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.

Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.

What we're looking for:

TP-Link Systems Inc. is seeking an independent, energetic technology-driven professional to become a part of our North American-Based Business Network Support Engineer team. This position will focus on our SMB/Enterprise product lines and our global business customers. The L2 engineer will support Level 1 Support Specialists who serve as the first point of contact, troubleshooting and resolving network support issues efficiently. Responsibilities include documenting support tickets, escalating complex issues, and ensuring incident resolution within service level agreements. A strong knowledge of business-level networking is essential.

Responsibilities:

• Handle escalated issues from L1 Support, providing effective solutions promptly
• Provide remote and on-site technical support for troubleshooting product issues
• Analyze technical requirements for customer bids and proposals
• Design and deliver solutions based on TP-Link products to meet customer and business needs
• Collaborate with sales and engineering teams for successful implementation
• Work directly with key U.S. customers to address inquiries, ensure satisfaction, and build relationships
• Coordinate with L3 Support teams to diagnose and resolve advanced challenges
• Deliver training sessions to internal teams to enhance technical expertise
• Conduct technical training for external customers
• Maintain internal knowledge bases with troubleshooting processes and solutions
• Gather customer feedback on product performance and usability
• Participate in validation and testing of new products for market readiness

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field
• 3+ years of experience in technical support or network solutions
• Strong understanding of networking protocols (TCP/IP, UDP, DNS, DHCP) and architectures (LAN/WAN, VLAN, VPN)
• Hands-on experience with routers, switches, and access points
• Proficiency in analyzing logs, packet captures, and designing solutions
• Experience with enterprise technical solutions is a plus
• Excellent communication skills in English
• Customer-focused with proactive problem-solving skills
• Ability to work collaboratively and respond outside regular hours if needed
• Relevant certifications (CCNA, CCNP, or equivalent)

Benefits:

• Competitive salary and benefits package
• Medical, dental, and vision insurance (partial for dependents)
• 401k contributions
• Regular performance reviews and pay increases
• Health and wellness benefits, including gym membership
• Team-building events