Senior Cloud Support Engineer

Solugenix; Irvine (CA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Senior Cloud Support Engineer for a long-term contract based in Irvine, CA. The role involves providing expert-level technical support for mission-critical systems, ensuring the stability and scalability of cloud infrastructure. Candidates should have extensive technical support experience and relevant certifications, with a focus on incident management and automation.

Qualifications

• 10+ years of technical support experience in enterprise environments.
• Strong expertise in monitoring tools and scripting.
• Experience with cloud networking, security, and infrastructure optimization.

Responsibilities

• Resolve complex technical incidents related to AWS infrastructure.
• Perform root cause analysis and implement long-term solutions.
• Monitor system health and automate operational tasks.

Skills

Technical support experience

AWS

Monitoring tools

Scripting and automation

Cloud networking

Analytical thinking

Problem-solving

Communication skills

Education

AWS Solutions Architect certification

Certified Kubernetes Administrator (CKA)

Tools

Datadog

Nagios

Prometheus

AWS CloudWatch

Splunk

Terraform

CloudFormation

ServiceNow

Job description

Get AI-powered advice on this job and more exclusive features.

Solugenix is assisting a client, a prestigious and large investment management company, in their search for a Senior Cloud Support Engineer. This is a long-term, ongoing contract opportunity based out of Irvine, CA or San Antonio, TX (Hybrid).

As a Senior Support Engineer in the Cloud Operations team, you will provide expert-level technical support for mission-critical systems and applications while ensuring the stability, reliability, and scalability of cloud infrastructure. You will play a key role in incident management, root cause analysis, automation, and continuous improvement, leveraging SRE principles and cloud best practices to drive operational excellence.

Qualifications:

• 10+ years of technical support experience in enterprise environments.
• AWS Solutions Architect or Certified Kubernetes Administrator (CKA) certification required.
• Strong expertise in monitoring tools. One or more of the following - Datadog, Nagios, Prometheus, AWS CloudWatch, Splunk.
• Proficiency in scripting and automation (Python, PowerShell or Bash).
• Experience with cloud networking, security, IAM policies, and infrastructure optimization.
• Familiarity with CI/CD pipelines, DevOps methodologies, and infrastructure as code (Terraform, CloudFormation).
• Hands-on experience with ServiceNow or similar ITSM platforms - nice to have.
• Strong analytical thinking and problem-solving skills with a proactive mindset.
• Excellent communication skills and ability to collaborate effectively across teams.

Responsibilities:

• Resolve complex technical incidents related to AWS infrastructure, networking, and applications within SLA targets.
• Perform root cause analysis (RCA) and implement long-term solutions to prevent recurring issues.
• Monitor system health using Datadog, Prometheus, AWS CloudWatch, and Splunk, responding proactively to alerts.
• Automate operational tasks and incident response using Python, PowerShell, or Bash scripting.
• Optimize AWS resources, configurations, and cost efficiency, ensuring reliability and security.
• Collaborate with DevOps and engineering teams to enhance CI/CD pipelines and automate deployments.
• Maintain operational runbooks, SOPs, and knowledge base articles for efficient troubleshooting.
• Mentor junior engineers and drive continuous service improvement through SRE best practices.

Certification:

AWS Solutions Architect

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $70/hour to $100/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About The Client

Our client is an American financial services company. It ranks among the world's oldest and largest investment management organizations. They have offices globally.

About Solugenix

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge.

Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

Referrals increase your chances of interviewing at Solugenix by 2x

Sign in to set job alerts for “Cloud Support Engineer” roles.

Orange County, CA $125,000 - $140,000 1 week ago

Irvine, CA $186,000 - $232,500 2 weeks ago

Tustin, CA
$140,000.00
-
$160,000.00
3 days ago

Tustin, CA
$130,000.00
-
$150,000.00
3 days ago

Development and Operations Engineer Lead

Product Support Engineer - Technical Customer Service )

Long Beach, CA
$155,000.00
-
$190,000.00
1 week ago

DevOps & Embedded Linux Systems Engineer

Technical Support Engineer 3 - 2nd Shift

Sr Engineer, IT Enterprise Operations - Platforms Engineering

Irvine, CA
$186,000.00
-
$232,500.00
2 weeks ago

Irvine, CA
$186,000.00
-
$232,500.00
2 weeks ago

Long Beach, CA
$137,000.00
-
$170,000.00
2 weeks ago

Staff Software Engineer, DevOps (Firmware)

Vehicle-to-Cloud Integration and Automation Engineer

Santa Ana, CA $135,611.84 - $184,044.64 1 month ago

Business Network Support Engineer 2 (ONSITE)

Long Beach, CA $155,000 - $190,000 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.