Business Manager - NA SSG Global Accounts

Lenovo; Morrisville (NC); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Lenovo is seeking a Global Accounts Business Manager to act as a strategic partner across Solutions and Services Group (SSG). This role drives growth, governance, forecasting, and performance across Lenovo's Global Accounts.

It serves as the central coordinator between ISO and SSG Global Account teams, sales leadership, and cross-functional groups to accelerate revenue and services adoption. Remote-friendly, with a hybrid model for offices in Chicago or Raleigh; candidates nationwide in the U.S.

Qualifications

• 5+ years of experience in Sales, Sales Operations, Business Management, Account Management, Strategic Planning, Product Management, Marketing, or a related field.
• Bachelor's degree in a relevant field, or equivalent experience.
• Experience supporting large enterprise, strategic, or global customer organizations preferred.

Responsibilities

• Develop growth strategies for Global Accounts and drive revenue growth.
• Coordinate cross-functional programs across Sales, Portfolio, Marketing, Operations and Enablement.
• Lead executive engagement and governance with forecasting and reporting.
• Provide data-driven insights to sales leadership and drive business performance.

Skills

Sales experience

Strategic planning

Account management

Executive communication

Data-driven decisions

Education

Bachelor's degree or equivalent

Tools

Excel

Power BI

PowerPoint

Business reporting tools

Job description

General Information

Req # WD00106701

Career area: Sales Support

Country/Region: United States of America

State: North Carolina

City: Morrisville

Date: Thursday, October 15, 2026

Working time: Full-time

Additional Locations

• United States of America - North Carolina - Morrisville
• United States of America
• United States of America - North Carolina
• United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Role Summary

The NA Global Accounts Business Manager is a strategic business partner within Lenovo's Solutions and Services Group (SSG), responsible for driving growth, execution, and business performance across Lenovo's Global Accounts.

This role serves as the central point of coordination between ISO and SSG Global Account teams, Sales Leadership, Portfolio Management, Category teams, Marketing, Operations, and Enablement organizations to ensure successful execution of growth strategies and services initiatives.

Reporting to the Americas SSG Enablement Leader, the Global Accounts Business Manager will drive business planning, growth program execution, executive engagement, business governance, forecasting, and performance management to accelerate revenue growth, profitability, customer success, and services adoption across Lenovo's global customers.

This role offers the flexibility to be home-based anywhere in the U.S. If you're near our Chicago or Raleigh offices, we follow a friendly hybrid model with three days a week in the office - great for collaboration and connection!

Responsibilities

Strategic Account Growth & Business Planning

• Partner with Global Account teams and sales leadership to develop and execute account growth strategies aligned to bookings, pipeline, revenue, and profitability objectives.
• Analyze account performance, business trends, and growth opportunities to support strategic account planning and services adoption across the portfolio.
• Support executive business reviews, account planning activities, and strategic customer growth initiatives.
• Collaborate with portfolio, category, and enablement teams to align growth priorities and business objectives.

Growth Programs & Pipeline Acceleration

• Drive execution of global sales programs and strategic growth plays across the Global Accounts portfolio.
• Partner with account teams to support opportunity progression, remove execution barriers, and improve visibility into strategic services opportunities.
• Track program effectiveness, pipeline health, and business outcomes to ensure achievement of growth objectives.
• Coordinate cross-functional activities required to support successful execution of strategic growth initiatives.

Complex Solutions & Services Expansion

• Provide business management support for strategic services opportunities and cross-functional initiatives.
• Support expansion of Lenovo's services portfolio within existing accounts through business planning, executive engagement, governance, and growth program execution.
• Align stakeholders across Sales, Portfolio, Category, Marketing, Operations, and Enablement teams to support strategic opportunities and customer growth initiatives.
• Embed opportunity reviews, business planning, and performance discussions into established account and sales rhythms.

Business Performance & Governance

• Establish and monitor key performance indicators, including bookings, pipeline, strategic services growth, program adoption, and overall business performance.
• Lead forecast reviews, pipeline inspections, and business performance discussions to identify opportunities, risks, and actions required to improve results.
• Consolidate business insights, executive reporting, performance recommendations, and business reviews for leadership stakeholders.
• Serve as the business management lead for the Global Accounts segment, driving forecasting, business planning, reporting, program governance, and operational excellence.
• Develop reporting frameworks and business-review processes that improve visibility, accountability, and decision-making.

Executive Engagement & Cross-Functional Leadership

• Coordinate executive engagement and cross-functional initiatives across Sales, Portfolio, Category, Marketing, Operations, and Enablement teams.
• Drive accountability, issue resolution, and stakeholder alignment to ensure successful execution of strategic priorities.
• Develop executive communications, presentations, business reviews, and reporting materials that support decision-making and customer growth.
• Act as a trusted advisor to sales leadership by providing data-driven insights, recommendations, and business performance analysis.

Requirements

• 5+ years of experience in Sales, Sales Operations, Business Management, Account Management, Strategic Planning, Product Management, Marketing, or a related field.
• Bachelor's degree in a relevant field, or equivalent experience.

Preferred Qualifications

• Experience supporting large enterprise, strategic, or global customer organizations preferred.
• Strong business acumen with demonstrated ability to drive growth initiatives and business outcomes.
• Excellent executive communication and presentation skills.
• Ability to influence across organizations without direct authority.
• Strong analytical and data-driven decision-making skills.
• Advanced proficiency in Excel, PowerPoint, Power BI, and business reporting tools.
• Proven ability to manage complex cross-functional initiatives and programs.
• Strong collaboration and stakeholder management skills.
• Ability to operate effectively in a highly matrixed global environment.
• Self-motivated with strong organizational, planning, and project management capabilities.
• Ability to deal with ambiguity and develop creative solutions to business challenges.
• Experience in Services and Solution Selling.
• Experience supporting Global Accounts, Strategic Accounts, or Enterprise Sales organizations.
• Experience with executive business reviews, forecasting, pipeline management, and account-planning processes.
• Knowledge of Lenovo's Services portfolio, including AI Solutions, Advanced Services, Premier Support, TruScale, Sustainability Solutions, GPS, and related offerings.
• Experience driving growth programs, governance processes, and performance management within a sales organization.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.