Business Manager - HLA Lab

City of Hope; Irwindale (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

City of Hope is looking for a candidate to manage financial operations, oversee LIMS systems, and provide administrative support. You will be involved in budget planning, billing management, and contract renewals, ensuring the efficient operation of lab services.

Qualifications include a Bachelor's degree in healthcare or business and relevant administrative experience. This role plays a crucial part in enhancing both the operational and patient care aspects within the organization.

Qualifications

• Two (2) years of experience with related administrative and project management responsibilities.
• Experience implementing and managing technology applications.
• Understanding of healthcare and/or laboratory operations.

Responsibilities

• Determine supply volumes and pricing, and define budget amounts for the next fiscal year.
• Monitor and maintain the billing matrix for City of Hope.
• Provide administrative oversight and support for the HLA administrative staff.

Education

Bachelor’s degree in healthcare, business, or a related field

Master’s degree in Leadership, Organizational studies, MBA, MPH, MHA, or Lean Six Sigma certification preferred

Job description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life‑threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

As a successful candidate, you will:

Financial Management

Budget Planning Support

• Determine supply volumes and pricing, and define budget amounts for the next fiscal year.
• Evaluate staffing needs, including overtime, vacancies, and performance assessments.
• Contribute to promotion and salary increase decisions.
• Monitor monthly expenditures to meet or exceed budget goals.

Billing Management

• Monitor and maintain the billing matrix for City of Hope and lab outreach billing, updating pricing changes and CDM maintenance.
• Ensure collection of outstanding invoices.
• Troubleshoot billing charge issues in Epic.

Maintenance Agreements Management

• Manage pricing and renewals of lab equipment service agreements and software licenses.
• Oversee purchase of equipment and negotiate with vendors for optimal pricing and maintenance contracts.
• Handle repair quotes outside of maintenance agreements.

Space Planning

• Coordinate facilities and space planning for new installs, remodels, and renovations.
• Determine physical site availability for new equipment and personnel.

Client Contract Management

• Manage renewal of testing agreement contracts between the HLA lab, City of Hope, and outreach clients.
• Coordinate onboarding of new clients and renewal of Disaster Backup Laboratory Services Agreements.

Administrative Policies & Procedures Management

• Maintain policies and procedures that meet laboratory regulatory requirements.

Decision Support and Analytics

• Analyze metrics and data to recommend operational improvements and enhance patient experience.
• Gather, analyze, and validate data.
• Prepare presentations for business development, billing, and quality control meetings.
• Develop business justification for new programs, positions, and equipment.
• Forecast financial performance and recommend improvements.

LIMS and EMR Management

LIMS Systems Administrator

• Manage user access and security.
• Troubleshoot system issues.
• Oversee design, development, and implementation of new and existing interfaced third‑party systems and enhancements.
• Monitor billing messages for accuracy and ensure proper filing to Epic.
• Validate changes related to billing from HistoTrac.

Epic/HistoTrac Interface Support

• Support EMR/LIMS interface projects through development, testing, and validation.
• Serve as a member of UAT and Clinical Workflow Team.

Staff Management

Administrative Staff Management

• Provide administrative oversight and support for the HLA administrative staff.
• Conduct periodic performance feedback meetings and complete annual performance reviews.

Human Resource Tasks

• Initiate internal hiring processes, recruitment, and onboarding of faculty and non‑faculty.
• Coordinate recruitment logistics such as postings.
• Manage staff and faculty time through Centricity and approve timesheets to payroll.
• Lead personnel actions for department staff and faculty as requested.

Qualifications

• Bachelor’s degree in healthcare, business, or a related field.
• Two (2) years of experience with related administrative and project management responsibilities, including experience implementing and managing technology applications.
• OR, two (2) years of experience in a hospital or laboratory environment with an understanding of healthcare and/or laboratory operations.
• Advanced degrees (e.g., MBA, MPH, MHA) may satisfy the minimum experience requirement.
• Preferred: Master’s degree in Leadership, Organizational studies, MBA, MPH, MHA, or Lean Six Sigma certification.