Business Manager, CHANEL, Bergdorf Goodman

060 SAKS & CO LLC; United States; On-site; USD 86,000 - 107,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) retirement plan

Life Insurance

Disability insurance

Employee discount

Voluntary benefits

Job summary

Bergdorf Goodman, a flagship luxury retailer, seeks a CHANEL Business Manager to lead boutique performance, coach a premium sales team, and align CHANEL with Bergdorf Goodman standards of service and presentation.

You will drive strategies, oversee events and education programs, and ensure flawless client experiences while upholding the highest standards of luxury retail across a dynamic, multi-brand environment.

Qualifications

• Leadership experience in luxury retail management.
• Proven track record in VIC retention programs and high‑touch client experiences.
• Strong executive communication and presentation skills.

Responsibilities

• Strategic leadership and brand ambassadorship across BG and CHANEL.
• Drive top‑line revenue and market share growth through collaboration with BG and CHANEL leadership.
• Oversee training, events, and clienteling initiatives to deliver world‑class service.

Skills

Leadership

Clienteling

Boutique operations

Communication

Job description

WHO WE ARE:

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 57th Street—the crossroads of fashion is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description:

WHO WE ARE:

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Exemplar Luxury Group's portfolio of top luxury retail brands and real estate assets. For more information on the latest news and events at Bergdorf Goodman, visit bergdorfgoodman.com or follow the brand on Instagram and YouTube.

YOU WILL BE:

The Business Manager leads with a focus on customer service and relationship‑building through the embodiment of Bergdorf Goodman's foundational Service Values: Excellence, Imagination & Graciousness. The ideal candidate demonstrates strong business acumen, with a deep understanding of both the departments and vendor's goals. You inspire performance, drive sales growth, and foster a collaborative culture that delivers exceptional client experience while upholding the highest standards of luxury retail.

The CHANEL Business Manager serves as the ultimate leader and brand ambassador for CHANEL within Bergdorf Goodman. This key leader is responsible for inspiring, coaching, and developing an elite boutique team that consistently delivers world‑class, personalized client service. By managing the strategic alignment between Bergdorf Goodman and CHANEL, the Business Manager drives top‑line revenue, expands market share, and ensures every client interaction reflects the highest standards of both iconic brands.

Key Responsibilities

• Strategic Leadership & Brand Ambassadorship
• Dual Brand Stewardship: Champion the heritage, values, and luxury vision of CHANEL while upholding the high‑touch culture of Bergdorf Goodman.
• Business Development & Strategy: Partner closely with BG and CHANEL leadership to devise creative sales strategies, maximize growth, and exceed defined financial targets.
• Buy & Merchandising Optimization: Participate in seasonal buy reviews, aligning inventory investment with deep analysis of client demand and emerging market trends.
• Sales & Team Performance Management KPI & Goal Achievement: Establish performance expectations and coach home‑base associates to achieve individual sales volume targets and key performance indicators (KPIs).
• Cross‑Floor Engagement: Collaborate with store leadership to design and implement strategies that expand CHANEL's exposure and availability to Out‑of‑Home Base (OHB) sellers across Bergdorf Goodman.
• Training & Development: Oversee and facilitate all CHANEL education programs, including seasonal Collection Launches, Trunk Shows, Brand Selling Ceremonies, and operational guidelines.
• Clienteling & Experiential Events VIC Development & Retention: Develop and execute advanced clienteling strategies focused on deepening relationships with Very Important Clients (VICs) and cultivating an Emerging Private Client program.
• Luxury Event Execution: Lead the end‑to‑end planning and execution of high‑impact client events, private salon appointments, and trunk shows in partnership with CHANEL and BG stakeholders.
• Visuals, Operations & Stakeholder Communication Visual Standards: Act as the primary liaison to CHANEL Visual Merchandising, ensuring immaculate store presentation and strict adherence to global brand guidelines.
• Business Recaps & Insights: Synthesize performance data and qualitative feedback into executive summaries for critical internal and brand stakeholders.
• Confidentiality: Maintain the highest level of discretion regarding proprietary business strategies, financial performance, and client data.

Candidate Qualifications & Core Competencies

• Experience: Extensive leadership experience in luxury retail management, clienteling, and boutique operations.
• Client Centricity: Proven track record in building and scaling VIC retention programs and high‑touch client experiences.
• Leadership: Exceptional ability to recruit, mentor, and elevate a high‑performing sales team.
• Communication: Highly articulate and professional presenter with strong executive‑writing and analytical skills.

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation. Exposure to rewarding career advancement opportunities across the largest multi‑brand luxury retailer from retail to distribution, to digital or corporate. Exemplar Luxury Group is a world‑renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Exemplar Luxury Group offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world‑class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.

• Comprehensive benefits package for all eligible full‑time employees (including medical, vision and dental)
• An amazing employee discount
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Basic life insurance
• Supplemental life insurance
• Disability insurance
• A variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Salary Range

$85,808 - $107,260* Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher‑cost areas. Actual starting pay will be determined based on work location, experience, and other job‑related factors.