Seasonal Docent, Bergdorf Goodman

060 SAKS & CO LLC; United States; Sur place; USD 26 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Vision benefits

Dental benefits

Employee discount

Résumé du poste

Bergdorf Goodman, a landmark luxury retailer, seeks a Docent to transform visits into curated, host-led experiences. You will deliver immersive storytelling, lead tours and private appointments, and collaborate with Client Services to blend storytelling with selling in a refined environment.

The role emphasizes brand heritage, craftsmanship, and superior hospitality while engaging a diverse, international clientele with discretion and poise.

Qualifications

• Storytelling and brand heritage communication required.
• Experience delivering curated tours or hospitality is a plus.
• Ability to engage diverse audiences, VIPs and international visitors.

Responsabilités

• Welcome guests with warmth and professionalism.
• Lead curated tours, private appointments and immersive brand experiences.
• Articulate brand heritage, craftsmanship, design, philosophy, and product narratives.
• Lead private client experiences, VIP tours, and special events with polish.
• Translate product knowledge into emotionally resonant storytelling.
• Maintain discretion with high‑profile clientele.
• Support events or in‑store activations as needed.

Connaissances

Elevated hospitality mindset

Brand fluency

Verbal communication

Adaptability to diverse audiences

Description du poste

Salary Range

Salary Range $19.61 - $24.51* Job Description: Docent, Bergdorf Goodman

WHO WE ARE

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Exemplar Luxury Group’s portfolio of top luxury retail brands and real estate assets.

YOU WILL BE

The Docent personifies the brand’s culture, transforming luxury retail into a curated, host‑led experience. This role is responsible for delivering immersive storytelling, curated walkthroughs, and elevated hospitality moments that deepen client connection to the brand. More than a guide, the Docent translates heritage, craftsmanship, and innovation into memorable, emotionally resonant experiences. In partnership with Client Services and selling teams, the Docent ensures each visit feels bespoke, personal, and refined.

WHAT YOU WILL DO

• Welcome guests with warmth and professionalism setting a refined tone.
• Lead curated tours, private appointments and immersive brand experiences.
• Articulate brand heritage, craftsmanship, design, philosophy, and product narratives, with depth and authenticity.
• Lead private client experiences, VIP tours, and special events with polish and confidence.
• Translate product knowledge into emotionally resonant storytelling.

Key Responsibilities

• Welcome clients with warmth, presence, and refined professionalism
• Anticipate needs and personalize experiences based on client cues and preferences.
• Partner with Client Services and sales teams to ensure seamless transitions between storytelling and selling moments.
• Maintain discretion and confidentiality with high‑profile clientele.
• Cultivate genuine connections that enhance brand loyalty.
• Capture relevant client insights to support relationship‑building efforts.
• Follow up when appropriate to deepen engagement beyond the initial visit.
• Ensure the experiential area remains pristine, organized and aligned with brand standards.
• Support as needed for any events or in‑store activations.
• Maintain visual and experiential standards in partnership with leadership teams.

WHAT YOU WILL BRING

• Elevated hospitality mindset
• Brand fluency and cultural literacy.
• Alignment with luxury service standards
• Poise under pressure
• Detail orientation
• Collaborative partnership
• Discretion and professionalism
• Exceptional verbal communication and presentation skills.
• Sophisticated presence with strong emotional intelligence.
• Ability to adapt communication style for diverse audiences, VIP, international or first time visitors.
• Passion for storytelling, craftsmanship and luxury culture.

YOUR LIFE AND CAREER AT BERGDORF GOODMAN

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation Exposure to rewarding career advancement opportunities across the largest multi‑brand luxury retailer from retail to distribution, to digital or corporate.

Comprehensive benefits package for all eligible full‑time employees (including medical, vision and dental).

An amazing employee discount.

SALARY AND OTHER BENEFITS

The starting hourly rate for this position is $20.00 per hour. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Equal Employment Opportunity

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact the People Business Partner Team.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

Company Information

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher‑cost areas. Actual starting pay will be determined based on work location, experience, and other job‑related factors.

Exemplar Luxury Group is a world‑renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.

In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world‑class services.

The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.

Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.