Business Manager - Americas

Evonik; Allentown (Lehigh County); On-site; USD 90,000 - 120,000; Full time

Job summary

Evonik is seeking a Business Manager focused on customer growth and profitability for its Oxeno Products, particularly the Vestoplast product line. The role covers responsibilities across the USA and Canada, requiring coordination with multiple functions to implement effective sales strategies.

The ideal candidate will have a background in chemistry or chemical engineering, with 3-5 years of experience in technical sales. Strong communication skills and the ability to work in a team environment are essential for success in this position.

Qualifications

• BS Degree required, preferably in Chemistry or Chemical Engineering.
• 3-5 years’ experience in marketing and direct customer sales.
• Proven commercial track record in a multinational environment.

Responsibilities

• Drive growth development of sales and contribution margins.
• Establish and maintain key account relationships.
• Coordinate logistics and oversee import activities.

Skills

Customer relationship management

Sales strategy development

Market analysis

Communication skills

Team collaboration

Education

Bachelor’s in Chemistry or Chemical Engineering

MBA

Tools

MS Dynamics

Office package

MS Teams

Job description

Business Manager with full responsibility for the customer growth, profitability & solution development for the various Oxeno Products with focus on Vestoplast product within Evonik Oxeno LLC in the Americas Region, with direct responsibility for the territories of USA and Canada and consultant role for the territories of Mexico and Brazil, where Evonik local entities operate as internal distribution. Also act as main point of contact in the Americas region for countries operating in the Direct business model from Germany.

The Business Manager is responsible for the achievement of contribution margin guidelines of assigned business line. The Business Manager will implement the global & regional strategy at customer & distributor accounts in collaboration with the Assigned Business Line responsible in the Americas, the global segment heads/team, regional customer service and supply chain.

Main Responsibilities

• Responsible for growth development of Volume, Sales, CM 1, and optimized NWC of the product segment within the Business Line.
• Establish, maintain and enhance relationships with different functions of key accounts and other customers and obtain input on projected usage as well as future product requirements. Gaining market and customer insight by using the IMPAX approach.
• Report via CRM/Market/Project reports on customer visits, potential growth opportunities, future trends, innovation possibilities, competitor activities, market information, complaints, etc. This includes market pricing & competitive pricing information to support the development of a comprehensive pricing strategy for the segments.
• Conduct and control all elements of basic sales process, such as: offers and contracts, incl. their documentation, credit management; solve open points in processing and logistics; Negotiate of contract terms such as quantity, payment terms and conditions or delivery terms and conditions; Negotiate the price (within the price range); Taking responsibility of recovery of accounts receivables and the dunning process.
• Discuss and document individual complaint procedure with the customer and provide individual conflict resolution to the customer; Control customer payment in coordination with the AR responsible area.
• Collect information and support the development and implementation of Sales & Marketing strategies to increase profitable and sustainable sales of the product segments within the guidelines of the global strategy of the segment.
• Collaborate with supply chain, customer service and marketing by providing customer forecasts to ensure uninterrupted supply of product.
• Coordinate with Customer Service and Imports to have a healthy inventory level and manage stock, material requests, delivery time and conditions.
• Supervise all activities associated with import logistics, warehousing, distribution and invoicing.

Qualifications

• BS Degree required. Bachelor’s in Chemistry or Chemical Engineering is strongly preferred; MBA is a plus.
• 3-5 years’ experience in marketing, direct customer sales, technical sales in a multinational environment.
• Proven commercial (sales & marketing) record of accomplishment - The individual demonstrates their ability to lead a value-based customer sales approach and managing internal teams to deliver results.
• Managing direct customer relationships and developing them successfully to achieve commercial objectives.
• Willingness to travel 30%+ of the time or as needed.
• Strong communication (written, verbal, listening) skills.
• Ability to work in multidisciplinary team.
• Experience and comfort in working with various IT-tools (Office package, MS Dynamics, MS Teams and others).

The Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.