Business Intelligence Engineer, Amazon Customer Service

Amazon; Nashville (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Business Intelligence Engineer to enhance customer satisfaction through innovative data analysis. In this dynamic role, you'll develop automated systems and dashboards that provide critical insights into customer feedback and product performance. Collaborating with cross-functional teams, you'll leverage advanced big data technologies and statistical methods to influence product development and drive impactful recommendations. This is a unique opportunity to thrive in a fast-paced environment while making a tangible difference in customer experience. Join a supportive team that values your entrepreneurial spirit and offers a comprehensive benefits package.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Paid Time Off

401(k) Plan

Maternity Leave

Parental Leave

Qualifications

• 2+ years of experience analyzing and interpreting data.
• Experience with industry analytics visualization tools.
• Bachelor's degree required.

Responsibilities

• Design and maintain scalable systems for customer feedback insights.
• Collaborate with teams to drive data infrastructure improvements.
• Develop end-to-end automation of data pipelines.

Skills

Data Analysis

Statistical Methods

Scripting (Python, Java, R)

Data Visualization Tools

Problem Solving

Education

Bachelor's Degree

Master's Degree

Tools

Redshift

Oracle

NoSQL

Excel

Tableau

PowerBI

Job description

Business Intelligence Engineer, Amazon Customer Service

As a Business Intelligence Engineer (BIE) on the Defect Elimination Analytics team, you will play a critical role in shaping the future of customer satisfaction by leveraging data to rapidly identify defects, understand their root causes, and prioritize improvement opportunities based on real business and customer needs. This is an exceptional opportunity to be part of a fast-paced, innovative environment that operates with the agility of a startup within the scale of Amazon.

You will be a part of a team where your entrepreneurial spirit is valued, and you have the chance to wear many hats, contributing to diverse aspects of our defect elimination program. You will thrive in our highly collaborative environment, working alongside talented Software Developers, Data Engineers, Research Scientists, and Program & Product Managers. Our culture is collaborative and welcoming, offering a supportive space for you to grow and make a significant impact.

In this role, you will:

- Design, develop, and maintain scalable, automated, and user-friendly systems, reports, and dashboards that provide crucial insights into customer feedback and product performance.
- Partner directly with operations, business, economist, and Machine Learning (ML) teams to define and implement Key Performance Indicators (KPIs), develop automated reporting and process solutions, and drive data infrastructure improvements that directly address business needs. This includes the opportunity to influence product development and answer key strategic questions in collaboration with product owners.
- Be at the forefront of developing end-to-end automation of data pipelines that power critical applications and ML models.
- Apply your strong analytical skills to extract meaningful insights and learnings from large and complex datasets, turning raw data into actionable intelligence.
- Serve as a key liaison between business and technical teams, utilizing your data gathering, problem-solving, modeling, and communication skills to achieve project objectives and drive impactful recommendations.
- Gain valuable experience with advanced big data technologies and collaborate with scientists on global issue detection models involving statistical, machine learning, and AI techniques.

Key job responsibilities
- Strong business judgment and organizational skills to effectively prioritize and manage complex projects.
- Ability to confidently voice your opinions and drive initiatives.
- Proven experience measuring product performance and translating data into actionable insights.
- Excellent collaboration skills with a proven ability to partner effectively with product owners and cross-functional teams.
- A detail-oriented, enthusiastic, and flexible approach to thrive in our fast-paced and dynamic environment.

This role offers a unique opportunity to make a tangible difference in the customer experience at Amazon, working with advanced technologies and a supportive, high-performing team.


A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

BASIC QUALIFICATIONS

- 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
- Experience with one or more industry analytics visualization tools (e.g. Excel, Tableau, QuickSight, MicroStrategy, PowerBI) and statistical methods (e.g. t-test, Chi-squared)
- Experience with scripting language (e.g., Python, Java, or R)
- Experience applying basic statistical methods (e.g. regression) to difficult business problems
- Bachelor's degree

PREFERRED QUALIFICATIONS

- Master's degree, or Advanced technical degree
- Knowledge of data modeling and data pipeline design
- Experience with statistical analysis, co-relation analysis

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.