Business Intelligence Analyst

Vaco by Highspring

Raleigh (NC)

On-site

USD 90,000 - 92,500

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A fast-growing leader in Legal Technology is seeking a Business Intelligence Analyst in Raleigh, NC. This mid-senior level role involves designing dashboards and conducting data analysis to provide actionable insights. Candidates should have over 5 years of experience with Salesforce and Power BI, along with strong analytical skills. The position offers full-time employment and medical benefits.

Qualifications

5+ years of experience in reporting, data analysis, or business intelligence.
Deep expertise in Salesforce Service Cloud reporting.
Strong working knowledge of Power BI, Excel, and SQL.
Demonstrated ability to work cross-functionally.

Responsibilities

Design, develop, and maintain dashboards and reports.
Ensure data integrity and consistency across platforms.
Serve as a strategic analytics partner to senior leadership.
Analyze key performance indicators and present insights.

Skills

Salesforce Service Cloud reporting

Power BI

SQL

Excel

Stakeholder engagement

Strategic thinking

Tools

Salesforce Service Cloud

Power BI

SQL

Excel

Jira

Job description

Base Pay Range

$90,000.00/yr - $92,500.00/yr

Connector of Talent, Teams & Tech | Building What’s Next with Purpose, People & Precision

Unable to partner with 3rd party vendors (Corp-to-Corp/C2C) for this opportunity. We are unable to sponsor at this time. Relocation assistance is not provided.

About the Role

Our client, a fast-growing leader in Legal Technology, is seeking a Business Intelligence Analyst to drive analytics and reporting across their Technical Support and Professional Services organizations. In this highly visible and hands‑on role, you’ll own the design and execution of dashboards, reporting frameworks, and data operations across tools like Salesforce Service Cloud, Power BI, SupportLogic, and Workday.

You’ll partner closely with leadership and cross‑functional stakeholders to translate complex business needs into scalable data strategies‑delivering actionable insights that improve performance, streamline operations, and support strategic decision‑making.

This is an excellent opportunity for a BI Analyst who thrives in data‑driven, cross‑functional environments and is passionate about owning the analytics function from end to end.

Key Responsibilities

Reporting & Dashboard Strategy

Design, develop, and maintain dashboards and reports in Salesforce and Power BI for Support and Services teams.
Build scalable and consistent reporting frameworks across Customer Support, Professional Services, and Customer Success.
Align reporting standards across business units including Sales, Product, and Engineering.

Data Operations & Integrations

Ensure data integrity and consistency across platforms such as Salesforce, SupportLogic, Forethought, YMeadows, and Workday.
Map and document data flows between systems; identify areas for automation and improved visibility.
Partner with Salesforce Admins and IT/Data teams to troubleshoot data issues and ensure quality.

Cross‑functional Leadership

Serve as a strategic analytics partner to senior leadership.
Manage intake, prioritization, and execution of reporting requests.
Translate business requirements into technical, scalable solutions.

Insights & Enablement

Analyze key performance indicators to uncover trends and drive operational efficiency.
Present insights and recommendations to executives and cross‑functional stakeholders.
Enable end‑users through training, documentation, and self‑service tools.

Required Qualifications

5+ years of experience in reporting, data analysis, or business intelligence, preferably within a SaaS or technology organization.
Deep expertise in Salesforce Service Cloud reporting and data structures.
Strong working knowledge of Power BI, Excel, and SQL.
Demonstrated ability to work cross‑functionally with Support, Services, Sales, and Product teams.
Strong communication, stakeholder engagement, and strategic thinking skills.
Experience managing end‑to‑end reporting projects independently.
Familiarity with data governance best practices.
Prior experience mentoring or leading analytics initiatives.

Preferred Tools & Technologies