Business Intake Liaison

Husch Blackwell LLP; United States; Remote; USD 47,000 - 146,000; Full time

Benefits offered by this job

Medical and dental coverage

Disability insurance

Retirement plan

Paid time off

Flexible spending account

Job summary

Husch Blackwell LLP is seeking a Business Intake Liaison to manage the intake of new work, gather essential information from attorneys and clients, and ensure data accuracy before entry into firm systems. The role requires strong collaboration with conflicts, information governance, docketing, and billing teams while delivering excellent client service.

The position emphasizes maintaining accurate records, following up on outstanding items, and supporting cross-functional teams in a fast-paced

Qualifications

• 3-5 years’ relevant experience in a legal or customer service environment is required.
• Proficiency in Microsoft Office applications (Excel, Outlook, Word, PowerPoint, Teams) is required.
• Excellent written and oral communication skills; ability to interact with attorneys and clients with professionalism.

Responsibilities

• Own the intake process for new matters, gathering required information from attorneys or clients.
• Evaluate data accuracy before updating firm systems; resolve issues to completion.
• Coordinate cross-functional collaboration across conflicts, information governance, docketing and billing.
• Maintain accurate and up-to-date business records in the firm’s database.
• Provide excellent client service and follow up on outstanding items until resolved.
• Support a fast-paced environment and adapt to evolving processes.

Skills

Customer service

Data accuracy

Legal terminology

Written communication

Oral communication

Time management

Interpersonal skills

Organizational skills

Ability to work under pressure

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office

Excel

Outlook

Word

PowerPoint

Microsoft Teams

EMS

Job description

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Business Intake Liaison position. This position may be filled remotely, or in any of our locations.

The Business Intake Liaison is responsible for managing the intake process for new work (clients and/or matters) at the firm. This includes gathering the necessary information from Husch Blackwell attorneys, and/or clients, reviewing and evaluating the accuracy of the information provided, before the information is allowed to be uploaded into firm systems. Additionally, the Business Intake Liaison will take the leading role in ensuring cross-functional area collaboration during the intake process is efficient, accurate and finished to completion. Essential job functions include:

• Ownership of attorney requests for business to be opened in the firm systems. This includes:
  • Attain the defined intake information required, via direct attorney interview or attorney completed intake form, to move a matter to “Open for Time” status.
  • Attain defined secondary information to move a matter to “Open for Billing” status.
• Evaluate all data provided by other functional areas for accuracy before updating said data into firm systems.
• Research and resolve any reports of inaccurate data through completion.
• Ownership of issues and/or problems that may arise in downstream functional areas due to incorrect data; resolve issues to completion, minimizing the efforts of the CRM and client.
• Manage the business intake process, including tracking and following up on potential outstanding items and or issues until resolved.
• Maintain accurate and up-to-date business records in the firm’s database.
• Provide excellent customer service to clients and potential clients.
• Keep abreast of cross-functional areas (conflicts, information governance, docketing, billing, etc.), their stakeholder position/needs in the business intake process, and building relationships with those areas that strengthen the client and attorney intake experience.
• Other duties as assigned.

Position Requirements

• High School Diploma or GED required; 2-year degree preferred.
• 3-5 years’ relevant experience in a legal or customer service environment is required, preferably in a professional services environment.
• Proficiency in Microsoft Office applications, Excel, Outlook, Word, PowerPoint, Microsoft Teams, and EMS required.
• Excellent client and customer service skills.
• Ability to assess the accuracy of data associated with matters and make sound judgments and decisions.
• Knowledge of legal terminology and processes required.
• Excellent written and oral communication skills.
• Excellent time management skills.
• Excellent research, interpersonal, and organizational skills.
• Ability to work under pressure in a fast-paced environment.

Compensation And Benefits

Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows:

• State of California: $72,000 - $146,000
• Cleveland, OH: $69,000 - $101,000
• State of Colorado: $66,000 - $118,000
• Columbus, OH: $67,000 - $98,000
• State of Connecticut: $57,000 - $144,000
• State of Illinois: $65,000 - $126,000
• State of Maine: $49,000 - $113,000
• State of Maryland: $70,000 - $105,000
• State of Massachusetts: $72,000 - $137,000
• State of Minnesota: $72,000 - $119,000
• Jersey City, NJ: $78,000 - $141,000
• State of New York: $67,000 - $144,000
• State of Vermont: $71,000 - $136,000
• State of Virginia: $47,000 - $136,000
• State of Washington: $70,000 - $132,000
• Washington, D.C.: $93,000 - $136,000

The above salaries do not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance. Full-time employees receive benefits including: medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more.

EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.