Business Intake Liaison

Husch Blackwell LLP; St. Louis (MO); À distance; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical and dental coverage

Life insurance

Short-term and long-term disability

Flexible spending account

Résumé du poste

Husch Blackwell LLP is seeking a Business Intake Liaison to manage the firm’s client/matter intake process. You will gather information, verify accuracy, and ensure timely upload into firm systems, coordinating across conflicts, information governance, docketing, and billing.

The role emphasizes customer service, data integrity, and strong communication. A 2-year degree and 3–5 years in legal or professional services are preferred, with MS Office proficiency.

Qualifications

• High School Diploma or GED; 2-year degree preferred.
• 3-5 years’ relevant experience in a legal or customer service environment.
• Proficiency in Microsoft Office applications (Excel, Outlook, Word, PowerPoint, Microsoft Teams, and EMS).
• Excellent client and customer service skills.
• Ability to assess the accuracy of data associated with matters and make sound judgments.
• Knowledge of legal terminology and processes.
• Excellent written and oral communication skills.
• Excellent time management, research, interpersonal, and organizational skills.
• Ability to work under pressure in a fast-paced environment.

Responsabilités

• Own the business intake process from attorney interview or intake form to move a matter to “Open for Time.”
• Attain defined secondary information to move a matter to “Open for Billing.”
• Evaluate data provided by other areas for accuracy before updating firm systems.
• Research and resolve any reports of inaccurate data to completion.
• Own issues and problems that may arise in downstream areas due to incorrect data; resolve to completion.
• Manage the business intake process, including tracking and following up on outstanding items until resolved.
• Maintain accurate and up-to-date business records in the firm’s database.
• Provide excellent customer service to clients and potential clients.
• Keep abreast of cross-functional areas and build relationships to strengthen intake experience.
• Other duties as assigned.

Connaissances

Client service

Data accuracy

Communication skills

Time management

Research

Interpersonal skills

Organizational skills

Formation

High School Diploma or GED

2-year degree preferred

Outils

Microsoft Office

Description du poste

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Business Intake Liaison position. This position may be filled remotely, or in any of our locations.

The Business Intake Liaison is responsible for managing the intake process for new work (clients and/or matters) at the firm. This includes gathering the necessary information from Husch Blackwell attorneys, and/or clients, reviewing and evaluating the accuracy of the information provided, before the information is allowed to be uploaded into firm systems. Additionally, the Business Intake Liaison will take the leading role in ensuring cross-functional area collaboration during the intake process is efficient, accurate and finished to completion. Essential job functions include:

• Ownership of attorney requests for business to be opened in the firm systems. This includes:
  • Attain the defined intake information required, via direct attorney interview or attorney completed intake form, to move a matter to “Open for Time” status.
  • Attain defined secondary information to move a matter to “Open for Billing” status.
• Evaluate all data provided by other functional areas for accuracy before updating said data into firm systems.
• Research and resolve any reports of inaccurate data through completion.
• Ownership of issues and/or problems that may arise in downstream functional areas due to incorrect data; resolve issues to completion, minimizing the efforts of the CRM and client.
• Manage the business intake process, including tracking and following up on potential outstanding items and or issues until resolved.
• Maintain accurate and up-to-date business records in the firm’s database.
• Provide excellent customer service to clients and potential clients.
• Keep abreast of cross-functional areas (conflicts, information governance, docketing, billing, etc.), their stakeholder position/needs in the business intake process, and building relationships with those areas that strengthen the client and attorney intake experience.
• Other duties as assigned.

Position Requirements

• High School Diploma or GED required; 2-year degree preferred.
• 3-5 years’ relevant experience in a legal or customer service environment is required, preferably in a professional services environment.
• Proficiency in Microsoft Office applications, Excel, Outlook, Word, PowerPoint, Microsoft Teams, and EMS required.
• Excellent client and customer service skills.
• Ability to assess the accuracy of data associated with matters and make sound judgments and decisions.
• Knowledge of legal terminology and processes required.
• Excellent written and oral communication skills.
• Excellent time management skills.
• Excellent research, interpersonal, and organizational skills.
• Ability to work under pressure in a fast-paced environment.

Compensation And Benefits

Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows:

• State of California: $72,000 - $146,000
• Cleveland, OH: $69,000 - $101,000
• State of Colorado: $66,000 - $118,000
• Columbus, OH: $67,000 - $98,000
• State of Connecticut: $57,000 - $144,000
• State of Illinois: $65,000 - $126,000
• State of Maine: $49,000 - $113,000
• State of Maryland: $70,000 - $105,000
• State of Massachusetts: $72,000 - $137,000
• State of Minnesota: $72,000 - $119,000
• Jersey City, NJ: $78,000 - $141,000
• State of New York: $67,000 - $144,000
• State of Vermont: $71,000 - $136,000
• State of Virginia: $47,000 - $136,000
• State of Washington: $70,000 - $132,000
• Washington, D.C.: $93,000 - $136,000

The above salaries do not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance. Full-time employees receive benefits including: medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more.

EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.