Business Insurance Client Service Manager

Internationalinsuranceprofessionals; Pensacola (FL); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

401k

Hybrid work

Parental leave

Six week paid parental leave

Charitable contribution match programs

Stock purchase opportunities

Generous time off

Job summary

Marsh McLennan Agency in Pensacola is seeking a Business Insurance Service Manager to oversee the service team, aligning staffing, performance, and client service with regional goals.

The role requires 5+ years in commercial insurance, supervisory experience, and a Florida 2-20 license or ability to obtain. Strong communication and EPIC proficiency are essential for success in a hybrid work environment.

Qualifications

• 5+ years related experience and/or training, or an equivalent combination of education and experience.
• Minimum of 5 years' Commercial Insurance industry experience including supervisory/management responsibilities.
• Florida 2-20 license or ability to obtain.
• Ability to communicate effectively with clients, carriers and prospects about lines of coverage.
• Working knowledge of EPIC, or willingness to learn.

Responsibilities

• Support the goals, service standards and business practices of Marsh McLennan Agency.
• Maintain a developmental and challenging environment; set goals and conduct annual reviews.
• Identify and develop leaders within the organization.
• Monitor staffing, compensation and expenses to support financial goals.
• Recruit new employees through industry involvement and outreach.
• Identify opportunities to improve sales effectiveness while maintaining superior service.
• Adhere to operating procedures and modify to meet evolving goals.
• Research and support use of new technology for departmental goals.
• Lead change initiatives and supervise in line with policies and laws.

Skills

Commercial Insurance

Supervisory experience

Client communication

EPIC knowledge

Leadership

Tools

EPIC

Job description

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 15,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With over 300 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MRSH).

We are looking for a Business Insurance Service Manager in our Pensacola office who is responsible for planning, organizing, staffing and the operating activities of a service team.

A day in the life.

• Support the goals, service standards and business practices of Marsh McLennan Agency.
• Maintain a developmental and challenging environment for all employees. through communication of region, departmental and individual goals, creation of quantifiable individual objectives and timely annual reviews.
• Identify and develop leaders within our organization.
• Monitor and control staffing, compensation and expenses in support of company financial goals.
• Continuous recruitment of new employees through involvement in industry associations, community involvement and promotion of Marsh McLennan Agency.
• Identify opportunities for improved sales effectiveness while maintaining superior customer service.
• Adhere to established operating procedures and work to modify procedures to meet evolving service goals.
• Research, direct and support the use of new technology to achieve departmental business goals.
• Readily accepts implements and supports change initiatives.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Assists or completes other tasks as directed by agency management.

Our future colleague:

• Florida 2-20 or ability to obtain.
• 5+ years related experience and/or training, or equivalent combination of education and experience.
• Minimum of 5 years' Commercial Insurance industry experience to include supervisory/management experience.
• Possess skills necessary to communicate with clients, carriers and prospects concerning lines of coverage.
• Working knowledge of EPIC, or willingness to learn.
• Must be organized with demonstrated skills for effective communication both verbal and written with the ability to influence others.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

• Generous time off, including personal and volunteering
• Health Insurance
• 401k
• Professional development opportunities
• Hybrid work
• Six week paid parental leave for the birth or adoption of a child
• Charitable contribution match programs
• Stock purchase opportunities

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.