Business Insurance Client Service Manager

Marsh Agency; Tallahassee (FL); Ibrido; USD 75.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous time off including personal &

Tuition reimbursement & professional发展

Hybrid and Remote work

Charitable contribution match programs

Stock purchase opportunities

Descrizione del lavoro

Marsh Agency is seeking a seasoned Business Insurance Client Service Manager to lead a service team in Florida. You will plan, organize, staff, and oversee operating activities across our Pensacola/Panama City/Tallahassee offices, ensuring high standards of client service and adherence to procedures.

The role requires 5+ years in Commercial Insurance with supervisory experience, strong communication skills, and knowledge of EPIC (or willingness to learn).

Competenze

• Florida 2-20 license or ability to obtain.
• 5+ years commercial insurance experience with supervision.
• Ability to communicate with clients, carriers and prospects.
• Knowledge of EPIC or willingness to learn.
• Strong verbal and written communication; ability to influence.

Mansioni

• Support goals, service standards, and business practices.
• Maintain a developmental environment with clear goals and annual reviews.
• Identify and develop leaders within the organization.
• Monitor staffing, compensation and expenses to meet financial goals.
• Recruit new employees through industry involvement.
• Identify opportunities for improved sales while maintaining service.
• Adhere to operating procedures and adjust to evolving goals.
• Research and support use of new technology to achieve goals.
• Support change initiatives.
• Carry out supervisory responsibilities per policies and laws.
• Assist or complete other tasks as directed.

Conoscenze

Communication skills

Leadership

Organizational skills

Client communication

Strumenti

EPIC

Descrizione del lavoro

Business Insurance Client Service Manager

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a BUSINESS INSURANCE CLIENT SERVICE MANAGER at Marsh Agency.

Marsh Agency helps people and organizations manage risk and prepare for the future through insurance, benefits, retirement, and wealth management strategies. We believe in hands-on proactive service, data-driven insights, and understanding how global events can impact local decisions. As a trusted partner, we show our clients what’s possible and guide them during every step of their journey.

A day in the life.

As our CLIENT SERVICE MANAGER on the Business Insurance team, you’ll

work out of our Pensacola/Panama City/Tallahassee office(s), responsible for planning, organizing, staffing and the operating activities of a service team.

A day in the life.

• Support the goals, service standards and business practices of Marsh Agency.
• Maintain a developmental and challenging environment for all employees through communication of region, departmental and individual goals, creation of quantifiable individual objectives and timely annual reviews.
• Identify and develop leaders within our organization.
• Monitor and control staffing, compensation and expenses in support of company financial goals.
• Continuous recruitment of new employees through involvement in industry associations, community involvement and promotion of Marsh Agency.
• Identify opportunities for improved sales effectiveness while maintaining superior customer service.
• Adhere to established operating procedures and work to modify procedures to meet evolving service goals.
• Research, direct and support the use of new technology to achieve departmental business goals.
• Readily accepts implements and supports change initiatives.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Assists or completes other tasks as directed by agency management.

Our future colleague:

• Florida 2-20 or ability to obtain.
• 5+ years related experience and/or training, or equivalent combination of education and experience.
• Minimum of 5 years’ Commercial Insurance industry experience to include supervisory/management experience.
• Possess skills necessary to communicate with clients, carriers and prospects concerning lines of coverage.
• Working knowledge of EPIC, or willingness to learn.
• Must be organized with demonstrated skills for effective communication both verbal and written with the ability to influence others.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid and Remote work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at Marsh Agency, check us out our website or flip through our recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you require an accommodation during the application or interview process, please let us know by contacting [e-mail].