Business Insights Sr Analyst (Salesforce)

Citizens; Johnston (RI); On-site; USD 93,000 - 120,000; Full time

Benefits offered by this job

Discretionary bonus

Medical, dental, vision coverage

Retirement benefits

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens is seeking a Business Insights Sr. Analyst to join the Treasury Solutions Revenue Management team. You will deliver data-driven insights, build and maintain Tableau dashboards, and lead Salesforce/UI improvements for ~150 users.

Collaborate with data scientists and business leaders to translate needs into actionable analytics and strategic recommendations. The role emphasizes end-to-end analytics, cross-functional coordination, and a strong focus on improving pricing strategies and

Qualifications

• Bachelor’s Degree in Data Science/Analytics, Business Administration, or quantitative field.
• Knowledge of Salesforce, Tableau, MS Office, other analytics tools & languages.
• 3+ years professional experience in an analytical role.
• Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives.
• Strong problem-solving skills with experience providing business insights and recommendations from data sets.
• Expert proficiency with numbers and analytics and experience in analyzing large amounts of data.
• Ability to manage and develop ongoing client relationships.
• Project management skills, including the ability to handle multiple projects in a fast-paced environment and work effectively with colleagues and clients in multiple departments.
• Experience with market research, analyzing client behavior.

Responsibilities

• Develop full understanding of Commercial TS Analytics application (Tableau-based dashboards) to maintain and design self-service dashboards for KPIs.
• Lead end-to-end Salesforce and Tableau UI/UX for ~150 users in Treasury Solutions.
• Use Excel and Tableau for data analysis, forecasting, and reporting; create visualizations for stakeholders.
• Be the TS Experience Owner by coordinating with developers to prioritize and implement upgrades via Jira.
• Collaborate with data scientists to develop data models for next best product insights.
• Translate business needs into requirements and deliverables; work with partners to deliver solutions.
• Model annual sales goals for specialists across 5 product suites.
• Build ad-hoc reports and analyses for Sales, Product, Finance, and Marketing.
• Create training videos for users, features, and analytics on the platform.
• Outline and track UI improvements across Salesforce, Precision Lender, and TS Analytics App.
• Provide analyses to identify trends and inform high-level strategy and tactical decisions.
• Ensure accuracy of results and data quality; address bias or data quality issues when communicating.
• Identify opportunities for optimization through analysis of large datasets.
• Manage multiple priorities with minimal oversight and hit deadlines in evolving conditions.

Skills

Data analysis

Analytical mindset

Client relationship management

Project management

Adaptability

Communication

Education

Bachelor's degree in Data Science/Analytics/Business Administration

Master's Degree in Business Administration

Tools

Salesforce

Tableau

MS Office

SQL

Job description

Business Insights Sr. Analyst

The Business Insights Sr. Analyst will be part of the Treasury Solutions Revenue Management team. By providing data-driven reporting and analytics, your efforts will deliver ongoing insights into Product and Relationship Manager performance, and will inform tactical pricing strategies.

• You will use best practices and knowledge of internal or external business issues to improve products or services by developing and articulating strategic recommendations based on rigorous data analysis.
• Primarily work independently with collaboration across other functional teams to access data elements, understand the data being analyzed, and identify process improvement opportunities.
• You will be a key player in providing insights that directly impact our business strategies through complex analysis and 'big picture' thinking.

Primary Responsibilities Include

• Develop full understanding of Commercial TS Analytics application (I.e. Tableau-based dashboards) in order to maintain existing and design new self-service analytical dashboards for each user’s key performance indicators.
• Lead end-to-end Salesforce and Tableau UI/UX for ~150 users in Treasury Solutions business line.
• Use Excel and Tableau Dashboards for data analysis, forecasting, and reporting. Create visualizations and dashboards in MSOffice and Tableau to present to stakeholders.
• Be the TS Experience Owner by collaborating with pods of developers to prioritize, test, and implement upgrades (by creating tickets for developers using Jira).
• Work with data scientists to develop data models that deliver next best product insights via Salesforce.
• Work with business leaders to identify and understand business needs. Translate needs into requirements and deliverables. Work with technical and development partners to deliver solutions based on requirements.
• Model annual sales goals per the budget (shared via Finance & Corporate Banking National Sales Partners) for specialists across 5 product suites.
• Build ad-hoc reports and analyses for Sales, Product, Finance, and Marketing teams
• Create training videos for new users, features, and analytics on the platform
• Outline and track requirements for improvements to various user interfaces (Salesforce, Precision Lender, Commercial TS Analytics App [I.e. Alteryx/Tableau])
• Provide analyses and reports to identify trends/insights and formulate recommendations that will influence business decisions. Create, synthesize and present customized data requests, transforming data into a story that informs both high-level strategy and tactical decision-making.
• Ensure accuracy of results and analytic methods through testing and validation of underlying report data. Ensure bias and data quality issues are resolved or explained when communication occurs.
• Identify business opportunities and opportunities for optimization through analysis of large, complex data sets.
• Manage many priorities with minimal oversight. Plan and prioritize to hit deadlines in conditions that may change rapidly or involve ambiguity.

Required Qualifications

Qualifications, Education, Certifications and/or Other Professional Credentials

• Bachelor’s Degree in Data Science/Analytics, Business Administration, or quantitative field.
• Knowledge of Salesforce, Tableau, MS Office, other analytics tools & languages
• 3+ years professional experience in an analytical role.
• Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives.
• Strong problem-solving skills with experience providing business insights and recommendations from data sets.
• Expert proficiency with numbers and analytics and experience in analyzing large amounts of data.
• Ability to manage and develop ongoing client relationships.
• Project management skills, including the ability to handle multiple projects in a fast-paced environment and work effectively with colleagues and clients in multiple departments.
• Experience with market research, analyzing client behavior.

Preferred Qualifications

• Master’s Degree in Business Administration.

The salary range for this position is $93,000 - $120,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth