Business Insight Analyst - CX Analytics (Contract)

Foundever®; United States; Remote; USD 85,000 - 120,000; Part time

Benefits offered by this job

Private health insurance

Remote work

Job summary

Foundever is seeking a Business Insight Analyst - CX Analytics on a contract basis. The role sits remotely with global clients and involves turning customer and operations data into actionable insights for decision making.

You will analyze data, prepare visualizations and summaries, and communicate findings to stakeholders, helping drive improvements and measurable outcomes across projects.

Qualifications

• Minimum 1 year of experience in customer experience analytics or process improvement.
• Bachelor's degree or equivalent experience in a relevant field.
• Strong English writing and speaking skills; excellent presentation abilities.

Responsibilities

• Analyze data to identify patterns, trends and insights for clients.
• Create insight summaries, visualizations, and recommendations for stakeholders.
• Collaborate with clients to understand business needs and project goals.
• Explain financial and operational impact of recommended changes.

Skills

Fluent English

Analytical skills

Presentation skills

Advanced Excel

PowerPoint

Bachelor's degree

Customer analytics

Stakeholder communication

Education

Bachelor's degree

Tools

Power BI

SQL

CallMiner

NICE

Verint

Job description

Business Insight Analyst - CX Analytics (Contract)

Remote, Any Location, RS

Job Description:

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

About the role

Join Foundever’s CX Analytics team and help global clients turn customer and operational data into clear, actionable insights. You’ll work with clients and delivery teams to understand business needs, identify opportunities, and communicate findings that support better decisions and continuous improvement.

What you’ll do

• Analyze data to identify patterns, changes, and emerging trends.
• Prepare insight summaries, visualizations, and recommendations for internal and client stakeholders.
• Work with clients to understand business needs, challenges, and project goals.
• Identify improvement opportunities and make data-informed recommendations to senior management.
• Explain the financial and operational impact of proposed changes, including relevant risks.
• Clarify project scope and coordinate with delivery teams to support implementation.

What you’ll bring

• Fluency in English, both written and spoken.
• Strong analytical skills and the ability to interpret data and draw relevant conclusions.
• Excellent presentation and communication skills.
• Advanced Excel skills, including charts and formulas, and proficiency in PowerPoint.
• A bachelor’s degree in a relevant field, or equivalent experience.
• At least one year of experience in customer experience, analytics, process improvement, or a related area.
• At least one year of experience communicating and presenting data insights to stakeholders.
• Energy, initiative, and a focus on delivering results.

Preferred skills

• Experience with speech or text analytics platforms such as CallMiner, NICE, or Verint.
• Knowledge of Power BI or SQL.
• Additional languages are a plus

What we offer

• A competitive compensation package.
• The opportunity to work with international teams and global clients.
• Professional development in a dynamic, innovative environment.
• Private health insurance
• Remote work