Business Immigration Supervisor (Manager, Paralegal)

Fragomen; New York (NY); On-site; USD 96,000 - 114,000; Full time

Benefits offered by this job

PTO 22 days + holidays

Medical, Dental, Vision plans

401K with company matching

Job summary

Fragomen is seeking a Business Immigration Supervisor in New York to lead junior staff, train new hires, and manage complex immigration cases. You will coordinate with clients and internal teams to ensure accurate, timely work and high service levels.

The role requires supervisory experience, deep knowledge of nonimmigrant/immigrant processes, and strong client-facing communication. A hybrid schedule in NYC is offered with comprehensive benefits.

Qualifications

• Bachelor’s degree, Associate’s degree or Paralegal certification preferred.
• At least 7 years of business immigration experience (paralegal).
• Supervisory or managerial experience.
• Knowledge of procedural requirements for nonimmigrant and immigrant visas.
• Client service mindset, attention to detail and productivity.

Responsibilities

• Act as a supervisor to junior business immigration caseworkers.
• Train new employees and supervise staff with mentoring and performance management.
• Manage complex cases and prioritize workload to ensure timely output.
• Provide direction using extensive knowledge of immigration case matters.
• Serve as a liaison between the immigration team and Client Services Manager/Associates.
• Strengthen client relationships and assist with business reviews and reporting.

Skills

Client service mindset

Attention to detail

Excellent communication

Multi-tasking

Team collaboration

Problem solving

Education

Bachelor’s degree / Associate’s / Paralegal

Tools

Microsoft Excel

Job description

Job Description

About the Role: Fragomen’s Business Immigration Supervisor position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen’s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals.

How will you make a difference as a Business Immigration Supervisor at Fragomen?

• Act as a supervisor to junior business immigration caseworkers.
• Train new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management.
• Demonstrate excellence in managing complex cases and ensuring team's work output is accurate and timely by prioritizing cases and monitoring workload.
• Provide direction to the team using extensive knowledge of business immigration case matters.
• Serve as a liaison between the immigration consulting team and the Client Services Manager and/or Associates.
• Strengthen and maintain strong client relationships with key stakeholders in client accounts, contribute to client meetings and business reviews and assist with the successful delivery of the team’s output of work.
• Proactively address client escalations, lead high touch calls, and provide accurate and relevant client reporting.
• Perform a wide range of varied case related duties requiring specialized knowledge and skills in employment-based immigration matters.
• Work with clients to perform intake of cases, troubleshooting issues and establishing case strategy.
• Analyze case documents and prepare immigration applications for filing with the appropriate government agency.
• Draft petitions, applications and specialized support letters detailing eligibility for visa classification and other immigration benefits.
• Communicate regularly with clients and foreign nationals regarding procedural and case processing issues.
• Review and approve client billing and conduct billing and WIP audits as appropriate.
• Oversee status of cases through utilization of case management and billing systems.
• Be fluent with case management and other reporting tools and technologies used to manage data and information.
• Engage, collaborate, and share knowledge with teams locally and regionally to ensure best practices.
• Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.).

Leverage your valuable skills and experience to make an impact at Fragomen:

• Bachelor’s degree, Associate’s degree or Paralegal certification preferred
• At least 7 years of business immigration experience (i.e., paralegal)
• Supervisory or managerial experience
• Possess strong knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and client processes.
• A client service mindset, attention to detail and desire to achieve a high level of productivity
• Experience using various computer systems, including Microsoft Excel
• Ability to multi-task in a fast-paced environment with competing demands
• Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines
• Ability to contribute to positive work environment, effectively collaborate and promote teamwork

Benefits:

At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:

• 22 PTO days + Federal holidays
• Medical, Dental, and Vision plans + FSA & HSA Plans
• 401K plan, with company matching

Learn More About Fragomen:

Please take time to read About Us, explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.

Compensation:

The salary range for this role reflects a variety of factors considered in compensation decisions, including but not limited to an individual’s skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. Placement within the range will vary based on these factors, and compensation decisions are made to ensure internal equity and alignment with market data.

A reasonable and good-faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is:

$96,000.00 - $114,000.00

You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.