Business Immigration Supervisor

Fragomen; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

22 PTO days + Federal holidays

Medical, Dental, Vision plans + FSA &H

401K plan with company matching

Job summary

Fragomen in Phoenix is seeking a Business Immigration Supervisor to lead junior caseworkers and oversee complex cases. You will mentor staff, ensure timely output, and guide case strategy while coordinating with clients and the service team.

The role requires substantial immigration experience, strong written and verbal communication, and a client-focused mindset. You’ll work with a dynamic team to uphold Fragomen’s standards and deliver high-quality service.

Qualifications

• 7+ years of business immigration experience (paralegal)
• Bachelor’s degree or higher preferred
• Supervisory or managerial experience required
• Strong knowledge of nonimmigrant and immigrant visa processes
• Excellent client service mindset and attention to detail

Responsibilities

• Act as a supervisor to junior business immigration caseworkers
• Train new employees and supervise staff with mentoring and performance management
• Manage complex cases, prioritize workload, and ensure timely output
• Provide direction using extensive knowledge of business immigration matters
• Liaise between the immigration team and Client Services Manager/Associates
• Maintain strong client relationships and participate in client meetings and reviews
• Lead high-touch calls and address client escalations with accurate reporting
• Prepare immigration applications, petitions, and supporting letters

Skills

Business immigration

Supervisory experience

Client service mindset

Excellent communication

Multi-tasking

Education

Bachelor's degree

Associate's degree

Paralegal certification

Tools

Microsoft Excel

Job description

Job Description

Fragomen’s Business Immigration Supervisor position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen’s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals.

How will you make a difference as a Business Immigration Supervisor at Fragomen?

• Act as a supervisor to junior business immigration caseworkers.
• Train new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management.
• Demonstrate excellence in managing complex cases and ensuring team's work output is accurate and timely by prioritizing cases and monitoring workload.
• Provide direction to the team using extensive knowledge of business immigration case matters.
• Serve as a liaison between the immigration consulting team and the Client Services Manager and/or Associates.
• Strengthen and maintain strong client relationships with key stakeholders in client accounts, contribute to client meetings and business reviews and assist with the successful delivery of the team’s output of work.
• Proactively address client escalations, lead high touch calls, and provide accurate and relevant client reporting.
• Perform a wide range of varied case related duties requiring specialized knowledge and skills in employment-based immigration matters.
• Work with clients to perform intake of cases, troubleshooting issues and establishing case strategy.
• Analyze case documents and prepare immigration applications for filing with the appropriate government agency.
• Draft petitions, applications and specialized support letters detailing eligibility for visa classification and other immigration benefits.
• Communicate regularly with clients and foreign nationals regarding procedural and case processing issues.
• Review and approve client billing and conduct billing and WIP audits as appropriate.
• Oversee status of cases through utilization of case management and billing systems.
• Be fluent with case management and other reporting tools and technologies used to manage data and information.
• Engage, collaborate, and share knowledge with teams locally and regionally to ensure best practices.
• Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.).

Leverage your valuable skills and experience to make an impact at Fragomen

• Bachelor’s degree, Associate’s degree or Paralegal certification preferred
• At least 7 years of business immigration experience (i.e., paralegal)
• Supervisory or managerial experience
• Possess strong knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and client processes.
• A client service mindset, attention to detail and desire to achieve a high level of productivity
• Experience using various computer systems, including Microsoft Excel
• Ability to multi-task in a fast-paced environment with competing demands
• Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines
• Ability to contribute to positive work environment, effectively collaborate and promote teamwork

Benefits

• 22 PTO days + Federal holidays
• Medical, Dental, and Vision plans + FSA & HSA Plans
• 401K plan, with company matching

Learn More About Fragomen

Please take time to read About Us, explore Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.