Business, Hospitality, Information Technology (BHIT), Health Sciences

Greater Spokane Incorporated; Spokane (WA); On-site; USD 43,000 - 57,000; Full time

Job summary

Community Colleges of Spokane is hiring a Pathway Specialist 2 to support enrollment, onboarding and student success across multiple programs at Spokane Community College. You will coordinate enrollment activities, assist students and faculty, and maintain CRM records to drive engagement.

The role requires strong communication, data skills, and the ability to work evenings/weekends. Bachelor’s degree or higher preferred, with relevant student services experience and knowledge of student

Qualifications

• Associate degree or equivalent combination of education and experience.
• Strong interpersonal, written, and oral communication skills.
• Ability to interpret policies, rules, and procedures.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word, plus Zoom/Teams.
• Ability to track student progress and work with data reports.
• Ability to travel and work evenings/weekends as required.

Responsibilities

• Advise prospective students on program requirements and prerequisites.
• Provide registration information and technical assistance to students and faculty.
• Promote assigned programs and communicate educational and enrollment information through the CRM.
• Maintain program interest lists and monitor student inquiries.
• Evaluate transcripts, test scores, and student files for program acceptance.
• Track student performance and progression and coordinate retention support.
• Coordinate enrollment, recruitment, onboarding, and retention activities with faculty and Student Services.
• Organize information sessions, onboarding days, batch registration, outreach, and student communications.
• Maintain CRM records and report activities and outcomes.
• Participate in Guided Pathways, advisory committees, presentations, and campus events.
• Support equitable and inclusive student-centered services and cross-train with Registration staff.
• May coordinate the work of lower-level staff, work-study students, or interns.

Skills

Interpersonal communication

MS Office Suite

Data reporting

Flexibility

Travel availability

Education

Associate degree or equivalent

Bachelor's degree or higher

Tools

PeopleSoft

Banner

Workday

CRM

Zoom/Teams

Job description

Business, Hospitality, Information Technology (BHIT), Health Sciences

Business, Hospitality, Information Technology (BHIT), and Arts & Sciences Pathway Specialist (Program Specialist 2)

Community Colleges of Spokane

Location: Spokane CC Main Campus
Department: SCC Admissions/Registration
Position Type: Full-Time, 12 Months, 40 Hours/Week
Overtime Status: Eligible
Salary: $3,827-$5,111/month
Starting Salary: $3,827/month
Application Deadline: September 23, 2026 at 4:00 PM PST
Visa Sponsorship: Not available

Position Summary:

The Pathway Specialist supports enrollment, onboarding, retention, and student success for Business, Hospitality, Information Technology, Health Sciences, and Arts & Sciences programs at Spokane Community College. The position serves as a primary resource for students and faculty while coordinating enrollment activities and providing comprehensive program support.

Key Responsibilities:

• Advise prospective students on program requirements and prerequisites.
• Provide registration information and technical assistance to students and faculty.
• Promote assigned programs and communicate educational and enrollment information through the CRM.
• Maintain program interest lists and monitor student inquiries.
• Evaluate transcripts, test scores, and student files for program acceptance.
• Track student performance and progression and coordinate retention support.
• Coordinate enrollment, recruitment, onboarding, and retention activities with faculty and Student Services.
• Organize information sessions, onboarding days, batch registration, outreach, and student communications.
• Maintain CRM records and report activities and outcomes.
• Participate in Guided Pathways, advisory committees, presentations, and campus events.
• Support equitable and inclusive student-centered services and cross-train with Registration staff.
• May coordinate the work of lower-level staff, work-study students, or interns.

Minimum Qualifications:

• Associate degree or equivalent combination of education and experience.
• Strong interpersonal, written, and oral communication skills.
• Ability to interpret policies, rules, and procedures.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word, plus Zoom/Teams.
• Ability to track student progress and work with data reports.
• Ability to travel and work evenings/weekends as required.

Desired Qualifications:

• Bachelor's degree or higher.
• 2+ years of Student Services or related experience.
• FERPA knowledge.
• Experience with student management systems such as PeopleSoft, Banner, or Workday.
• CRM experience.
• Knowledge of Spokane Colleges or Washington State policies and procedures.

Application Requirements:

• Resume.
• Names, addresses, and phone numbers of three professional references.

Community Colleges of Spokane is an equal opportunity institution.