Business Growth Coordinator — Training & Advancement

Route44toyota; Raynham (MA); On-site; USD 35,000 - 75,000; Full time

Benefits offered by this job

Sign Bonus after 90 Days

401k with Company match

Medical, Dental & Vision Insurance

Life Insurance

Paid vacation and paid holidays

Ongoing training and development

Job summary

Route 44 Hyundai is hiring for a customer service-oriented role in Raynham, MA. You will handle calls, web inquiries and live chat, presenting product and financing options while coordinating with sales and management to drive appointments.

The position emphasizes teamwork, ongoing training and internal growth, with a sign-on bonus after 90 days and a robust benefits package including 401k, insurance, paid time off and development opportunities.

Qualifications

• At least one previous role based in customer service experience.
• Prompt and courteous demeanor with strong teamwork.
• Positive, hardworking attitude and willingness to improve.
• Strong computer skills and familiarity with CRM tracking.
• Ability to respond to inquiries via phone, email and live chat.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – maintaining positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Skills

Customer service experience

Team player

Prompt and courteous demeanor

Positive and hardworking

Strong computer skills

Tools

CRM software

Job description

Route 44 Hyundai is hiring for a customer service-oriented role in Raynham, MA. You will handle calls, web inquiries and live chat, presenting product and financing options while coordinating with sales and management to drive appointments.

The position emphasizes teamwork, ongoing training and internal growth, with a sign-on bonus after 90 days and a robust benefits package including 401k, insurance, paid time off and development opportunities.