Business Development Specialist

American-Camp-Association; Indianapolis (IN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Retirement plan with employer match

Generous paid time off

Life insurance

Long-term disability

Voluntary benefits options

Job summary

The American Camp Association (ACA) is seeking a full-time, remote Business Development Specialist to support our development team. You will be responsible for delivering exceptional customer service to members, exhibitors, and sponsors, while nurturing relationships and communicating the value of ACA memberships.

You will handle applications, renewals, invoicing, and payments, coordinate exhibit and sponsorship activities, and assist with National Conference planning and on-site operations.

Qualifications

• Bachelor's or higher in business, communications, or a related field.
• At least three years in customer service, admin support, or sales-related roles.
• CRM experience preferred.
• Proficiency with Microsoft Office.
• Ability to travel annually to the ACA National Conference.

Responsibilities

• Provide exceptional customer service to Business Members, exhibitors, sponsors, advertisers, prospective customers, and internal teams.
• Support Business Membership revenue growth through sales outreach, follow-ups, renewals, and retention efforts.
• Coordinate and prepare Business Membership applications, renewals, benefits, invoicing, and payments with processing teams.
• Maintain and strengthen Business Member relationships and improve the member experience.

Skills

Customer service

Relationship building

Communication

Attention to detail

Education

Bachelor's degree in business/related field

Associate degree in related field

Tools

CRM systems

MS Office

Job description

The American Camp Association® (ACA) is a national nonprofit organization serving the more than 20,000 year-round and summer camps in the US that annually serve 26 million campers. ACA is committed to empowering camps to create quality experiences that build a world of belonging and growth.

We are looking for a full-time, remote Business Development Specialist. Someone to provide high-level administrative and operational support to the development team.

What would you do if hired?

• Provide exceptional customer service to Business Members, exhibitors, sponsors, advertisers, prospective customers, and internal teams.
• Support Business Membership revenue growth through sales outreach, prospective member follow-up, relationship building, renewals, and retention efforts.
• Develop and maintain a strong working knowledge of Business Membership benefits, pricing, and opportunities to effectively communicate the value of membership to current and prospective Business Members.
• Coordinate and prepare Business Membership applications, renewals, benefits, invoicing, and payments in collaboration with the processing team.
• Maintain and strengthen Business Member relationships
• Identify opportunities to improve the Business Member experience, increase engagement, and support membership growth and retention.
• Maintain and support the ACA Business Member Directory
• Support exhibit sales for ACA events
• Coordinate exhibitors and sponsors for ACA events.
• Manage exhibitor applications, booth assignments, communications, invoicing, payments, schedules, certificates of insurance (COIs), and other requirements.
• Collaborate with PD Managers and Regional Directors to coordinate exhibitor and sponsor participation at events.
• Assist with National Conference exhibit hall floor planning, including booth layout, exhibitor placement, traffic flow, and opportunities to enhance the overall exhibit hall experience.
• Assist with National Conference exhibitor registration, pre-conference planning, on-site operations, and exhibitor communications.
• Provide on-site support for exhibitors, sponsors, registration, and exhibit hall operations at events
• Coordinate and monitor sponsorship agreements.
• Coordinate and process Camping Magazine advertising.
• Track and maintain accurate records.
• Assist in developing and implementing strategies to meet or exceed Business Development revenue goals.
• Support and participate in the ACA phone pool.

What are we looking for in a candidate?

• Associate or bachelor's degree in business, communications, marketing, hospitality, event management, or a related field preferred, or an equivalent combination of education and relevant experience.
• Minimum of three years of experience in customer service, administrative support, business development, membership, event coordination, sales support, or a related environment.
• CRM and database experience preferred.
• Proficient in Microsoft Office Suite and other business technology.
• Proficient in proofreading, business writing, and reviewing basic business agreements.
• Ability to travel annually to the ACA National Conference and occasionally for other business needs.

What salary and benefits do we offer?

• Health, vision, and dental insurance for employee and dependents with limited employer contribution.
• Retirement plan with generous employer match.
• Generous time off-plans including sick, vacation, personal, and holidays.
• Non-voluntary benefits include life insurance and long-term disability.
• Voluntary benefits offered include additional life insurance, short-term disability, and other supplemental options for employee and dependents.
• Salary: $19+/hour, commensurate with experience.
• Anticipated Start Date: on or before October 1, 2026

This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

The American Camp Association celebrates diversity and is committed to creating an inclusive environment for all employees. We are an equal opportunity employer and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of age, race, color, religion, national origin, sex, disability, medical condition, veteran status, marital status, sexual orientation, genetics, or any other non-job-related factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

The American Camp Association works to make applying for positions accessible for all, including those with disabilities. If you require alternative methods of application or screening, please email us at [e-mail].