Business Development Representative (Sales)

Senior Helpers; Santa Fe (NM); On-site; USD 55,000 - 75,000; Full time

Job summary

Senior Helpers of Santa Fe is seeking a Client Care & Community Relations Coordinator. This role blends sales, client relations, and care coordination in an office- and field-based setting, Monday through Friday, 9-5, with occasional flexibility to meet client needs.

You will proactively visit referral sources, convert inquiries into signed service agreements, and collaborate with the office team to ensure a seamless client experience while supporting retention and growth across New Mexico.

Qualifications

• Proven sales or community relations experience in healthcare, senior care, home health, or related field preferred.
• Strong closer mentality—able to move prospects from inquiry to signed agreement.
• Excellent interpersonal and communication skills.
• Highly organized with experience using CRM or lead-tracking systems.
• Valid driver’s license and reliable transportation.

Responsibilities

• Sales & Referral Development: visit referral sources and build strong professional relationships.
• Lead Management & Conversion: respond to inquiries, track leads, and convert to signed agreements.
• Client Retention & Satisfaction: conduct visits, support retention, and coordinate with office team.

Skills

Proven sales/relations experience

Closer mentality

Interpersonal & communication skills

CRM experience

Organizer

Driver's license & transportation

Office tasks & fieldwork

Tools

CRM software

Job description

Client Care & Community Relations Coordinator

Full-Time | Senior Helpers of Santa Fe

About Us

Senior Helpers is one of New Mexico’s premier providers of in-home senior care, dedicated to improving the quality of life for our clients and their families. We are committed to training excellence, compassionate service, and building strong community partnerships that make a difference.

About The Role

We are seeking a motivated, relationship-driven Client Care & Community Relations Coordinator to join our growing team. This role is a unique blend of sales, client relations, and care coordination. The ideal candidate is a closer who thrives on building trust, converting inquiries into clients, and maintaining strong partnerships with referral sources.

This position is office- and field-based (M-F, 9-5), with occasional flexibility required to meet client needs.

Key Responsibilities

• Sales & Referral Development
  • Proactively visit referral sources (hospitals, skilled nursing facilities, assisted living, home health, and community partners).
  • Develop and maintain strong professional relationships with case managers, discharge planners, and community partners.
  • Track all referral visits and contacts in CRM.
  • Represent Senior Helpers at community events, health fairs, and partner activities.
• Lead Management & Conversion
  • Respond to all new inquiries quickly and professionally.
  • Track leads in CRM and ensure timely follow-up until closed.
  • Request and manage refunds for unqualified 3rd-party lead generator submissions.
  • Conduct in-home assessments and convert to signed service agreements.
• Client Retention & Satisfaction
  • Conduct periodic client/family visits to ensure satisfaction.
  • Support retention and reduce churn through proactive problem-solving and relationship management.
  • Collaborate with office team (scheduler, RN, HR) to ensure a seamless client experience.

Qualifications

• Proven sales or community relations experience (healthcare, senior care, home health, or related field preferred).
• Strong closer mentality — able to move prospects from inquiry to signed agreement.
• Excellent interpersonal and communication skills.
• Highly organized with experience using CRM or lead-tracking systems.
• Valid driver’s license and reliable transportation required.
• Comfortable with both office tasks (CRM, lead tracking) and fieldwork (referral visits, assessments).

Compensation & Benefits

• Performance bonuses tied to new clients signed & client retention.
• Benefits package (health, dental, PTO).
• Career growth opportunities as we expand across New Mexico.

Why Join Senior Helpers?

Be part of a mission-driven team improving lives every day.

Work in a supportive culture where your success is measurable and rewarded.

Make a visible impact on the growth and reputation of our agency.