Business Development Representative (Inside Sales), Quill

Staples; Lincolnshire (IL); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Flexible PTO

Holiday Schedule

Discounts

Company 401(k) Match

Wellness programs

Job summary

Staples, in Lincolnshire, IL, is seeking a Business Development Representative for Quill to drive new customer growth in education and commercial segments. This outbound role involves engaging prospects, presenting tailored solutions, and building an early pipeline.

You will own early-stage account growth, nurture relationships, and guide customers to transition to an Account Manager. This is an entry path into a long-term sales career with weekly targets and CRM discipline.

Qualifications

• High school diploma or GED required; 1+ year sales, customer service, or related experience.
• Experience in priorities management and hitting performance targets.
• Experience in B2B sales, customer acquisition, or business development is a plus.

Responsibilities

• Conduct outbound calls to prospective customers to generate new business.
• Engage inbound and assigned leads to convert interest into active customers.
• Build and manage a pipeline across education and commercial segments.
• Present pricing, programs, and solutions tailored to customer needs.
• Establish early customer relationships and drive initial order activity and repeat purchasing.
• Manage newly acquired accounts for a defined period to grow spend before handoff to an Account Manager.
• Maintain CRM records with pipeline activity and performance tracking.
• Meet or exceed monthly and quarterly sales metrics and activity goals.

Skills

Goal-oriented sales

Strong communication

Customer-focused

Metrics-driven environment

Organized multitasking

Resilience

Team collaboration

Education

High School Diploma or GED

Associate or bachelor’s degree (preferred)

1+ year B2B sales / business development (preferred)

Job description

As a Business Development Representative at Quill, a valued Staples company, you’ll play a key role in driving new customer growth across both education and commercial segments.

This is a high-activity, outbound sales role where you’ll connect with prospective customers, introduce tailored solutions, and help organizations recognize value in Quill’s offerings.

You’ll also own early-stage account growth, managing new customers for a defined period to establish ordering patterns and expand spend before transitioning them to an Account Manager.

This role is a strong entry point into a long-term sales career, offering clear exposure to account management, customer strategy, and revenue ownership.

What You’ll Be Doing

• Conduct outbound calls to prospective and non-ordering customers to generate new business
• Engage inbound and assigned leads to convert interest into active customers
• Build and manage a consistent pipeline across education and commercial segments
• Present pricing, programs, and solutions tailored to customer needs
• Establish early customer relationships and drive initial order activity and repeat purchasing
• Manage newly acquired accounts for a defined period to stabilize and grow spend before handoff
• Maintain accurate CRM records, including pipeline activity and performance tracking
• Meet or exceed monthly and quarterly sales metrics and activity goals

What You Bring To The Table

• Competitive, goal-oriented mindset with an interest in sales
• Strong communication skills and confidence engaging over the phone
• Customer-first mindset with a focus on delivering value and building long-term relationships
• Comfort working in a metrics-driven, high-activity environment
• Ability to stay organized and manage multiple opportunities at once
• Resilience and persistence when navigating objections and rejection
• Collaborative approach and willingness to learn from peers and leaders

Basic Qualifications

• High School Diploma or GED required
• 1+ year of professional experience (sales, customer service, or related)
• Experience managing priorities and working toward performance targets
• Ability to work onsite at our Lincolnshire, IL location at least 4 days per week

Preferred Qualifications

• Associate or bachelor’s degree
• 1+ year of B2B sales, customer acquisition, or business development experience
• Experience in quota-driven or metrics-based roles
• Exposure to education or commercial customer segments is a plus

We Offer

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Note: This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays.

• $22.75/hour - $27.00/hour, plus incentive opportunity The salary range represents the expected compensation for this role at the time of posting.The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.