Business Development Representative

Intercom; San Francisco (CA); On-site; USD 87,987 - 110,725; Full time

Benefits offered by this job

Strong base salary and equity

Comprehensive medical, dental, and vision coverage

Flexible paid time off policy

Fun events for employees

Job summary

Intercom seeks an Enterprise Business Development Representative to drive revenue growth through strategic pipeline generation in the San Francisco office. You'll engage with senior stakeholders in large organizations and showcase how our AI tools can transform customer experiences.

The ideal candidate has a strong sales desire, customer-facing experience, and excels in account-based outreach. Competitive salary, hybrid working policy, and comprehensive benefits are offered.

Qualifications

• Strong desire to build a career in sales.
• 1+ year of customer-facing work experience.
• Experience with enterprise customers preferred.

Responsibilities

• Own and prioritize a book of enterprise accounts.
• Generate new business pipeline through outreach.
• Engage with senior stakeholders.

Skills

Sales skills

Customer relationship management

Account-based outreach

SaaS knowledge

Communication

Growth mindset

Results-oriented

Education

Bachelor's Degree preferred

Tools

Salesforce

Outreach

ZoomInfo

LinkedIn Sales Navigator

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.

What’s the opportunity?

As an Enterprise Business Development Representative, you will play a critical role in driving revenue growth for the Fin Sales organization through strategic pipeline generation within our enterprise segment. Based in our San Francisco office, you will be at the forefront of Fin’s expansion across North America, engaging with senior stakeholders at large, complex organizations and helping them see how Fin can transform their customer experience.

What will I be doing?

• Owning and prioritizing a named book of enterprise accounts (2,000+ employees) in partnership with Enterprise Account Executives across North America
• Generating new business pipeline through high‑quality, multi‑threaded outreach across phone, email, LinkedIn, and events, targeting multiple stakeholders within the same account
• Engaging senior and executive‑level buyers (VP, C‑Suite) with relevant, insight‑led messaging tailored to their business and industry
• Running account‑based prospecting strategies — not just single‑prospect outreach — building a view of the full buying group before engaging
• Providing a best‑in‑class experience for Fin’s prospective enterprise customers throughout the outbound process
• Maintaining deep knowledge of Fin’s product, enterprise use cases, and market positioning
• Partnering with Enterprise AEs to align on account strategy, territory planning, and pipeline reviews
• Working cross‑functionally with Marketing, Sales Operations, and Product to improve processes that directly impact enterprise pipeline generation and conversion
• Engaging in team development and mentoring of newer BDR teammates

Skills and Qualifications

• Strong desire to build a career in sales, with a goal of growing into an Account Executive or senior closing role
• 1+ year of customer‑facing work experience (Sales and/or SaaS experience is a +); enterprise experience strongly preferred
• Knows how to run account‑based outreach: researching a target account, mapping the buying group, and building a multi‑thread strategy before outreach — comfortable engaging VP and C‑level contacts across complex organizations
• Operational Excellence
  • Manages a large account list effectively; knows how to prioritize activity to drive the most pipeline and maintains strong CRM hygiene
• Market & Industry Knowledge
  • Brings solid knowledge of the enterprise SaaS landscape and Fin’s key verticals; stays on top of industry news and uses it to sharpen outreach
• Communication
  • Crafts compelling, concise messaging for executive audiences across channels and personas; listens effectively and works closely with their AE
• Growth Mindset
  • Self‑aware, with a clear sense of strengths and areas for growth. Sees every day as an opportunity to be 1% better. Proactively seeks feedback.
• Results Oriented
  • Brings a never‑settle approach to quota, progression, and team development. Motivated to succeed and raise the bar for those around them.
• Bachelor’s Degree preferred
• Familiarity with these systems and tools: Salesforce (SFDC), Outreach, 6sense, ZoomInfo, LinkedIn Sales Navigator, Cognism

We are a well‑treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Strong base salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews — great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• In‑office bicycle storage
• Fun events for employees, friends, and family!
• Unlimited access to best‑in‑class AI tools; experimentation & building is encouraged & celebrated

The pay range for candidates within the San Francisco Bay Area is $41.96 - $53.23 per hour, along with incentive compensation ranging from approximately $27,810 - $33,218. For full‑time employment, the estimated all‑in annual compensation range (OTE) is $87,287 - $110,725.

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Equal Employment Opportunity Statement

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.