Account Executive, Commercial

Intercom; San Francisco (CA); Hybrid; USD 147,670 - 190,303; Full time

Benefits offered by this job

Competitive salary and equity

Comprehensive medical, dental, and vision coverage

Unlimited paid time off

Paid Parental Leave

In-office bicycle storage

Fun employee events

Job summary

Intercom in San Francisco is seeking an SMB Account Executive to drive growth in our Small Business segment. In this pivotal role, you'll manage the sales cycle from prospecting to closing and leverage your expertise to articulate the value of our product.

We offer competitive salary, equity, and comprehensive benefits, including medical coverage and a flexible paid time off policy. Join us in fostering a diverse and inclusive culture while enjoying the advantages of a hybrid working environment.

Qualifications

• 2+ years experience in a closing role.
• 1+ years selling SaaS products.
• Strong track record of exceeding sales quotas.

Responsibilities

• Manage full sales cycle for Small Business customers.
• Provide accurate sales forecasts.
• Partner with Sales Engineers to win new clients.

Skills

Closing experience

SaaS sales experience

Outbound prospecting

Sales instincts

Exceptional communicator

Problem-solving

Ability to close new business

Growth mindset

Job description

What's the opportunity?

As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world‑class sales organization, and the road ahead is going to be very exciting.

At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing?

• Evangelize our product by spearheading the growth and adoption of Fin across our Small Business segment
• Manage the full sales cycle for Fin's Small Business customers, from prospecting to close, through a consultative sales approach
• Provide timely and accurate forecasts and clear visibility on revenue performance
• Articulate Fin's value using the Command of the Message framework
• Forecast and plan pacing throughout each month and quarter
• Partner with SE’s to win flagship logos in the market
• Partner with R&D and Marketing to act as the voice of your customers

What skills do I need?

• 2+ years experience in closing role
• 1+ years selling SaaS products
• Experience in outbound prospecting
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communicator
• Comfortable and energized operating and problem‑solving in a fast‑moving organization, working inbound and outbound opportunities across a range of industries and company sizes
• Ability to close net new business in a competitive environment
• Exhibits a growth mindset, intellectual curiosity, and ambition

Benefits

We are a well‑treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best‑in‑class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• In‑office bicycle storage
• Fun events for employees, friends, and family!

Proof of eligibility to work in the United States is required.

The OTE range for candidates within the Bay Area is $ 147,670 -$ 190,303. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.