Business Development Representative

AmeriBest Home Care LLC; Pittsburgh (Allegheny County); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading home healthcare agency in Pittsburgh seeks a Business Development Associate to enhance client relationships and drive business growth. Key responsibilities include sourcing potential clients, engaging with referral sources, and expanding the client census. Candidates should have a Bachelor's Degree, excellent communication skills, and previous experience in customer service or healthcare. Knowledge of Microsoft Office and HHAeXchange is preferred. This role requires an empathetic attitude towards clients and their families.

Qualifications

• Must possess excellent organizational, oral, and written communication skills.
• 1 year of customer service experience is required.
• Healthcare or home care experience is preferred.

Responsibilities

• Drive business growth by increasing client census.
• Generate client referrals from healthcare facilities.
• Maintain existing referral sources and represent the agency in community.

Skills

Organizational skills

Communication skills

Customer service skills

Problem-solving abilities

Empathetic attitude

Computer proficiency

Prioritization

Education

Bachelor’s Degree

Tools

Microsoft Office

HHAeXchange

Job description

Reporting to the Business Development Manager, the Business Development Associate will drive growth by engaging former and potential clients and building relationships with referral sources. Duties will include sourcing and engaging with potential clients, developing client and caregiver relationships, and growing client census.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Drive business growth by growing client census.
• Generate client referrals from professional referral sources.
• Call on healthcare facilities, physicians, clinics, and eldercare facilities to generate sales for Home Care Staffing.
• Strengthen and maintain existing referral sources.
• Represent our agency professionally and knowledgeably in the healthcare community.
• Seek, develop and participate in marketing opportunities in the community.
• Delivering compassion and problem resolutions to clients and caregivers.
• Educating supports coordination organizations regarding AmeriBest services.

COMPLIANCE AS REQUIREMENT OF PERFORMANCE:

Compliance with AmeriBest policies and procedures is a responsibility of all AmeriBest associates. It is a part of each associate’s performance to follow these requirements:

• All associates are expected to participate in any investigatory activities
• All associates are expected to report any violation of AmeriBest policies and procedures
• All associates are expected to conduct themselves in an ethical manner consistent with the AmeriBest mission statement and Standards of Conduct
• All associates are expected to protect the privacy of protected records and must conduct themselves consistent with all applicable laws and policies regarding privacy protection, including HIPAA and state specific privacy laws

COMPETENCIES/SKILLS:

• Excellent organizational, oral and written communication skills; problem solving abilities
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
• Communication – Communicates persuasively; listens and gets clarification
• Excellent telephone skills and customer services skills
• Demonstrate empathetic attitude towards the care of the client and their family members
• Computer proficiency- Ability to navigate basic Microsoft Office suite, EMR systems and applicable internet resources per company policy
• Experience with HHAeXchange is a plus
• Able to manage competing demands for time and resources and independently prioritizes work responsibilities
• Able to function effectively as a member of a team

EDUCATION AND/OR EXPERIENCE:

Bachelor’s Degree

• Customer Service: 1 year
• Experience with Pennsylvania Medical Assistance Program (Medicaid), home care waiver experience is a plus
• CHC home care experience is a plus

PREFERRED EXPERIENCE:

One (1) year recent experience in a home care agency or other healthcare field

• Previous experience working with consumers, the elderly and their families preferred
• Prior marketing experience
• Strong computer proficiency including Microsoft Office and Excel, general accounting software, and knowledge of one or more major web-based home health database software program

PHYSICAL DEMANDS:

Regular requirement to sit; use hands to touch, handle or feel

• Regular requirement to stand; kneel, squat, walk and reach with hands and arms
• Occasional requirement to lift and/or move up to 10 pounds
• Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus