Home Care Liaison

arcadiahomecare; San Diego (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Arcadia Home Care in San Diego region is seeking an Account Executive to develop and maintain relationships with physicians, hospitals, SNFs, discharge planners and case managers to generate PCS Caregiver referrals.

You will use sales and customer service skills to attract and sustain business, travel as required, and coordinate with branch staff to ensure compliant, timely billing and documentation.

Qualifications

• Minimum two years healthcare experience in a sales/marketing role in home health or related industry.
• Strong interpersonal, time management and analytical skills.
• Ability to work independently and as part of a team.

Responsibilities

• Educates physicians, hospitals, SNFs and discharge planners on the benefits of personal home care services.
• Develops and maintains relationships to generate referrals and new business.
• Contacts leads promptly and follows up weekly.
• Manages marketing expenditures and submits reports promptly.
• Travels to client sites to build the referral network.

Skills

Marketing strategy

Relationship building

Sales experience

Healthcare experience

Travel willingness

Job description

PRIMARY FUNCTION

The primary function of the Account Executive is to develop and maintain relationships with physicians, hospitals, skilled nursing facilities management, discharge planners, and case managers to generate PCS Caregiver referrals.

JOB RESPONSIBILITIES

• Adheres to organizations policy and procedures
• acts as a role model within and outside the agency
• performs duties as workload necessitates
• maintains a positive and respectful attitude
• Communicates regularly with supervisor about department issues and keeps management advised of potential problems in all areas
• demonstrates flexible and efficient time management and ability to prioritize workload
• Meets department productivity standards
• participates in working groups councils and committees
• accomplishes all tasks as appropriate
• recommends new approaches to affect ongoing continual improvements to policies procedures and documentation
• maintains compliance with federal and state regulations concerning employment
• participates in administrative staff meetings and attends other meetings and seminars
• create and conduct presentations using audio visual tools including PowerPoint
• consistently promotes the company's core values
• completes required compliance annual training

ESSENTIAL FUNCTIONS OF THE POSITION

• Educates physician offices slash groups, hospitals, skilled nursing facilities management, discharge planners and case managers on the benefits of personal Home Care Services
• use customer service and sales skills and knowledge to attract and maintain business relationships
• contacts all leads in a timely manner and follows up with leads on a weekly basis
• builds relationships with the community, professional organizations, customers and clients to build a consistent source of referrals
• conducts pre-discharge hospital or skilled nursing facility visits at the client’s request to determine need
• conducts informational meeting with prospective clients to understand their needs and inform them of personal Home Care Services
• responsible for initiating a service agreement with individuals coming on service
• responsible for maintaining and documenting marketing expenditures and submitting expense reports in a timely manner
• assist with public relations outreach through speaking engagements in services and other involvement in community organizations, trade shows and co-marketing with allied healthcare professionals
• ensure effective communication and collaboration with branch staff and field sales resources
• assist branch in timely processing of billing collections and documents all demographic and payor information
• Non degree candidates with prior supervisory experience in home health, Hospice or other healthcare related industry will be considered
  • Minimum two years healthcare experience in a sales marketing role preferably home health, Hospice or related industry

QUALIFICATIONS

• Ability to create a successful and meaningful marketing strategy for assigned territory
• Excellent interpersonal communication and time management skills
• Organized have a high work ethic and possess strong analytical and problem solving skills
• Computer literacy
• ability to work both independently and as a member of a team
• Non degree candidates with prior supervisory experience in home health, Hospice or other healthcare related industry will be considered
  • Minimum two years healthcare experience in a sales marketing role preferably home health, Hospice or related industry
• Willing to travel

PHYSICAL DEMANDS

• The ability to work in a constant state of alertness and safe manner
• exchange information and communicate verbally and by written word
• must be able to read write and comprehend English
• demonstrate active listening skills
• specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus
• endure long periods of driving
• ambulate on rough surfaces and climb stairs
• stand, walk and or sit for extended periods of time
• lift or move up to 50 lbs