Business Development Representative

AmeriBest Home Care, LLC; Allentown (Lehigh County); On-site; USD 45,000 - 60,000; Full time

Job summary

A home care agency in Allentown is seeking a Business Development Associate who will drive growth by engaging former and potential clients. Responsibilities include generating client referrals, strengthening referral sources, and participating in marketing opportunities. Candidates must have a Bachelor's degree and customer service experience. Proficiency in Microsoft Office and effective communication are required. The role offers the opportunity to make a significant impact within the community and is ideal for individuals with a compassionate approach to client care.

Qualifications

• 1 year of customer service experience.
• Experience with the Pennsylvania Medical Assistance Program (Medicaid) preferred.
• One year in a home care agency or healthcare field.

Responsibilities

• Drive business growth by growing client census.
• Generate client referrals from professional sources.
• Represent the agency professionally in the healthcare community.

Skills

Organizational skills

Communication skills

Customer service skills

Empathetic attitude

Problem solving abilities

Computer proficiency

Education

Bachelor's Degree

Tools

Microsoft Office

EMR systems

Job description

Reporting to the Business Development Manager, the Business Development Associate will drive growth by engaging former and potential clients and building relationships with referral sources. Duties will include sourcing and engaging with potential clients, developing client and caregiver relationships, and growing client census.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Drive business growth by growing client census.
• Generate client referrals from professional referral sources.
• Call on healthcare facilities, physicians, clinics, and eldercare facilities to generate sales for Home Care Staffing.
• Strengthen and maintain existing referral sources.
• Represent our agency professionally and knowledgeably in the healthcare community.
• Seek, develop and participate in marketing opportunities in the community.
• Delivering compassion and problem resolutions to clients and caregivers.
• Educating supports coordination organizations regarding AmeriBest services.

COMPLIANCE AS REQUIREMENT OF PERFORMANCE:

Compliance with AmeriBest policies and procedures is a responsibility of all AmeriBest associates. It is a part of each associate’s performance to follow these requirements:

• All associates are expected to participate in any investigatory activities
• All associates are expected to report any violation of AmeriBest policies and procedures
• All associates are expected to conduct themselves in an ethical manner consistent with the AmeriBest mission statement and Standards of Conduct
• All associates are expected to protect the privacy of protected records and must conduct themselves consistent with all applicable laws and policies regarding privacy protection, including HIPAA and state specific privacy laws

COMPETENCIES/SKILLS:

• Excellent organizational, oral and written communication skills; problem solving abilities
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
• Communication – Communicates persuasively; listens and gets clarification
• Excellent telephone skills and customer services skills
• Demonstrate empathetic attitude towards the care of the client and their family members
• Computer proficiency- Ability to navigate basic Microsoft Office suite, EMR systems and applicable internet resources per company policy
• Experience with HHAeXchange is a plus
• Able to manage competing demands for time and resources and independently prioritizes work responsibilities
• Able to function effectively as a member of a team

EDUCATION AND/OR EXPERIENCE:

Bachelor’s Degree

• Customer Service: 1 year
• Experience with Pennsylvania Medical Assistance Program (Medicaid), home care waiver experience is a plus
• CHC home care experience is a plus

PREFERRED EXPERIENCE:

One (1) year recent experience in a home care agency or other healthcare field

• Previous experience working with consumers, the elderly and their families preferred
• Prior marketing experience
• Strong computer proficiency including Microsoft Office and Excel, general accounting software, and knowledge of one or more major web-based home health database software program

PHYSICAL DEMANDS:

Regular requirement to sit; use hands to touch, handle or feel

• Regular requirement to stand; kneel, squat, walk and reach with hands and arms
• Occasional requirement to lift and/or move up to 10 pounds
• Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus