Business Development Representative

Smart Communications group; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA

Flexible spending plan

Life and AD&D

Disability insurance

Gym reimbursement

401K

Holiday allowance

Birthday off

Job summary

Smart Communications is seeking a Business Development Representative to join a fully remote, USA-based team. You will be the bridge between marketing programs and the sales organization, driving engagement, creating opportunities, and coordinating with Account Executives to move prospects through the pipeline.

The role emphasizes proactive outreach, curiosity about industry trends, and collaboration with multiple teams to support demand generation and revenue growth.

Qualifications

• Proven ability to generate SALs and opportunities for the sales org.
• Consistently engage priority accounts through thoughtful outreach and messaging.
• Strong communication across phone, email, and social channels.
• Collaborate with Sales, Marketing and Customer teams to align campaigns.

Responsibilities

• Engage Target Accounts: Identify and engage prospective buyers across priority accounts via outreach channels.
• Initiate Meaningful Conversations: Create opportunities by aligning challenges with Smart Communications’ solutions.
• Facilitate Sales Conversations: Coordinate introductory conversations between prospects and Account Executives.
• Partner Across the Revenue Organization: Work with AEs, Marketing, Customer Success and AM teams for coordinated engagement.
• Support Strategic Campaign Execution: Activate campaigns and translate interest into sales conversations.

Skills

Outbound outreach

Communication

Collaboration

Account engagement

Pipeline development

Job description

Job Details: Business Development Representative

Full details of the job.

Vacancy Name

Vacancy Name Business Development Representative

Employment Type

Employment Type Permanent

Location

Location USA - Remote

Summary

The Business Development Representative (BDR) plays a critical role in Smart Communications’ demand generation engine. BDRs serve as the connective tissue between marketing programs and the sales organization, helping convert market engagement into meaningful business conversations and pipeline opportunities. Working closely with Account Executives, Marketing, and Customer teams, BDRs engage prospective buyers, initiate conversations around key business challenges, and help organizations explore how Smart Communications solutions may support their digital transformation initiatives. This role is both strategic and collaborative. BDRs combine thoughtful outreach, strong business curiosity, and effective communication to open doors, build relationships, and create opportunities for deeper discovery.

About Smart Communications

Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications’ cloud-native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission‑critical customer conversations globally, and driving faster time to value.

Who are you?

• Curiosity about customer challenges and industry trends
• Persistence and creativity in engaging prospective buyers
• Strong communication skills across phone, email, and social channels
• A collaborative mindset when working with sellers and marketing partners
• The discipline to consistently generate engagement within target accounts

The responsibilities of the role include:

Engage Target Accounts

Identify and engage prospective buyers across priority accounts through thoughtful outreach, including phone, email, LinkedIn, and other engagement channels. Outreach should connect relevant industry challenges with the value Smart Communications delivers to its customers.

Initiate Meaningful Conversations

Create opportunities for dialogue with prospective stakeholders by identifying relevant challenges, initiatives, or priorities that align with Smart Communications’ solutions.

Facilitate Sales Conversations

Coordinate introductory conversations between qualified prospects and Account Executives, helping ensure meetings are productive and aligned with the prospect’s priorities.

Partner Across the Revenue Organization

BDRs work closely with Account Executives, Marketing, Customer Success, and Account Management teams to support coordinated account engagement strategies. Strong collaboration is essential to the role. BDRs help ensure that outreach aligns with active campaigns, account priorities, and ongoing customer relationships.

Support Strategic Campaign Execution

BDRs help activate marketing campaigns and demand generation initiatives by engaging target accounts and translating campaign interest into sales conversations.

What we’re looking for:

Must have skills/experience:

Success in the BDR role is reflected in the ability to consistently generate meaningful engagement with prospective buyers and create qualified opportunities for the sales organization. Key indicators of success include:

• Creating Sales Accepted Leads (SALs) that meet defined qualification criteria
• Facilitating introductory meetings between prospects and Account Executives
• Contributing to the progression of new opportunities into the sales pipeline
• Maintaining strong collaboration with sales and marketing stakeholders
• Consistently engaging priority accounts through thoughtful and relevant outreach

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.

In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including extensive health, dental and vision insurance, employer-funded health savings account, flexible spending plan, life and AD&D insurance, short and long term disability insurance, gym membership reimbursement, and 401K contribution, as well as 18 days’ holiday allowance plus an additional day off on your birthday!

This role is fully remote. / This role has a hybrid setup with occasional travel required.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/