Business Development Representative

Leatherman Supply Inc.; Goshen (IN); On-site; USD 45,000 - 75,000; Full time

Job summary

Leatherman Supply Inc. is seeking a Business Development Representative to maintain existing customer accounts and pursue new leads to grow overall sales. You will work with the Sales Manager, perform site visits, quotes, and order management, ensuring excellent customer service.

The role combines client development and sales growth, requiring strong communication, CRM and Microsoft Office skills, and the ability to travel up to 80% to meet customers and projects across the region.

Qualifications

• HS Diploma or GED or equivalent combination of education and work experience.
• 1+ year of sales experience; willing to train the right person.
• Excellent organizational and prioritization skills with a high sense of urgency; multi-tasking ability.
• Solid Microsoft Office and CRM skills required.
• Excellent verbal and written communication; professional and intelligent customer interactions.

Responsibilities

• Maintain existing customer accounts and grow new leads to increase sales.
• Handle incoming calls and showroom visits, educate customers on products, and ensure first-class service.
• Review leads and enter quotes accurately; coordinate with Sales Team and obtain approvals.
• Perform site visits with customers to evaluate progress and ensure satisfaction.
• Coordinate with Sales and Design Teams on order details for smooth workflow.

Skills

Sales experience

Microsoft Office

CRM skills

Communication

Education

HS Diploma/GED

Job description

As a Business Development Representative, you will maintain existing customer accounts and find, pursue, and grow new leads for increased overall Company sales.

Responsibilities:

Training (First 6 months+)

• Handles qualifying clients for sales according to predetermined requirements to verify fit for the company and ensure successful project undertakings.
• Handles incoming customer phone calls and walk-in showroom floor meetings to address any customer questions, educate on available products, ensuring open communication and a first-class customer experience while driving departmental sales.
• Reviews and enters sales leads into the system ensuring accuracy of data.Advises Sales Team of internal leads.
• Reviews specification sheets and blueprints selecting appropriate product options for accurate quotes and quick turnaround on customer requests.
• Performs thorough quote creation according to predetermined processes using appropriate vendor software with accurate data entry for smooth project completion by team members, customers, vendors, and suppliers.
• Handles client change requests smoothly, professionally, and quickly to ensure issues are identified, addressed, and followed-up on in a timely manner.
• Reviews order entry and quote creation for accuracy before sending to team member for approval to ensure error-free work.
• Administers proactive communication to customers regarding order confirmations, order updates, change orders, and back orders for excellent customer service.
• Coordinates with the Sales Team to follow-up on leads, open quotes, and client knowledge to increase client sign-offs and maximize the percentage of closed leads within the specified timeframe to meet client, Contractor, and steady pursuit of continued market share and increased sales potential.
• Performs process flows and maintain company systems as documented and intuitively applies on-the-job learning as situations arise for consistent departmental quoting, continued growth in role, and for excellent departmental communication.

Business Development and Growth (50% of Role):

• Pursues prospective leads while sourcing and integrating new customers for business growth.
• Conducts sales calls independently and with the Sales Manager to learn from the Sales Manager and establish, maintain, and grow customer relationships.
• Performs regular jobsite visits with existing customers to evaluate project progress and ensure complete customer satisfaction.
• Conducts research under the direction of the Sales Manager regarding potential areas of expansion for market share growth.
• Attends building association meetings, trade shows, and other events to build the brand and increase networking opportunities.

Sales Growth (50% of Role):

• Builds and grows relationships with new and existing customers to ensure sales goals are met or exceeded.
• Educates customers regarding all product lines and services to provide excellent customer service and differentiate the Company from competitors.
• Attends product and sales training with vendors to continue to grow skills and expand knowledge and implementation of the sales process.
• Collaborates with Sales and Design Teams on window and cabinet order details for accuracy and smooth project workflow.
• Maintains consistent communication with the Sales Manager to ensure client-company fit and fulfillment of customer needs.
• Assists with retail leads as needed to provide additional team support.

Qualifications:

• Core Values: Excellence in Customer Service, Community Invested, Integrity, Family Oriented
• Education: HS Diploma, GED, or an equivalent combination of education and work experience
• Experience:1+ years of sales experience; willing to train the right person
• Functional Skills: Excellent organizational and prioritization skills with a high sense of urgency; flexible and able to multi-task; solid ability to decipher customer needs and wants; excellent follow-through and highly-responsive to customer requests; able to analyze data, make recommendations, and promote alternatives. Strong ability to conceptualize, problem-solve, and communicate solutions with brainstorming capabilities for creative ideas; willingness to take risks and experiment; excellent ability to drive conversations forward.
• Technology Aptitude/Skills: Solid Microsoft Office and CRM skills required
• Language Skills: Excellent verbal and written communication skills; direct approach with ability to communicate professionally, politely, and intelligently with customers; able to present, train, and educate others.
• Leadership/Behaviors: Goal-oriented with a strong desire to win; competitive, collaborative, intuitive, and assertive; clear communicator with ability to analyze while building relationships; trustworthy, relational, and dependable; highly adaptable and able to thrive under frequent change while enjoying new activities and experiences.
• Culture Match Behaviors: Professional, team-oriented, dedicated to excellence in service, reliable and highly accountable, positive attitude, able to work in a relaxed environment with a fast-paced work flow.
• Equipment Used: This role routineishly uses standard office equipment such as computers, phones, electronic devices, photocopiers, filing systems/cabinets and fax machines.

Physical Requirements:

• Ability to sit at desk frequently
• Ability to sit and operate motorized vehicle frequently
• Ability to operate keyboard and view computer screen frequently
• Ability to use hands and fingers and to reach for and handle objects to perform tasks frequently
• Ability to write ideas/information in a logical flow frequently
• Ability to read and respond due to nature of the work on a frequent basis
• Ability to communicate with others via phone, in-person, and/or computer frequently
• Ability to listen to customers, problem-solve, and respond frequently
• Ability to stand, sit, walk, bend, reach, stoop, kneel, squat, climb, balance, twist, push, pull, and carry items frequently
• Lifting up to 50 lbs. sporadically

Environmental Conditions and Travel:

• The employee is primarily exposed to office and construction environments with varying levels of noise and temperature.
• The employee may be required to wear suitable Personal Protective Equipment while visiting customers.
• This position may face inclement weather conditions when traveling.
• Travel: 80% travel to customers is required.

I have reviewed and understand the above job description. I understand that the company may change this job description as it deems necessary and at its discretion. I also understand that a copy of this job description is available to me through request to my manager.