Business Development Representative

East Coast Metal Distributors; Durham (NC); On-site; USD 28,000 - 41,000; Full time

Job summary

East Coast Metal Distributors in Durham, NC seeks a proactive Business Development Representative to expand our customer base, manage strategic accounts, and drive sales growth. You will educate customers on our digital commerce tools and promote online ordering, while leveraging CRM data to optimize engagement and revenue.

The ideal candidate has a strong sales drive, excellent communication, and the ability to learn Salesforce quickly.

Qualifications

• Demonstrated interest in sales and meeting targets.
• Excellent communication and negotiation skills.
• Willingness to learn Salesforce and other software.
• Analytical mindset for data-driven sales strategies.
• Self-motivated with ability to work independently.
• Enthusiastic customer-service mindset.
• HVAC industry experience is a plus.
• BA/BS in related field is a plus.

Responsibilities

• Develop strategic plans to achieve sales targets and expand the customer base.
• Build and maintain strong customer relationships.
• Grow assigned accounts and promote digital tool adoption.
• Educate customers on digital commerce platforms.
• Assist with online ordering and troubleshoot issues.
• Manage digital issues within the portfolio.
• Analyze market trends to position the company effectively.
• Ensure a balanced sales mix of HVAC equipment, parts, and supplies.
• Identify revenue and margin growth opportunities.
• Report sales activity and forecast to senior management.
• Maintain high levels of digital engagement and customer satisfaction.
• Use CRM to manage accounts and record interactions.
• Leverage analytics to identify trends and opportunities.

Skills

Sales interest

Communication

Negotiation

Interpersonal skills

Tech comfort / learning Salesforce

Analytical mindset

Self-motivation

Customer service

HVAC industry experience (plus)

Education

BA/BS in Business Administration, Sales, Marketing, or related field

Tools

Salesforce CRM

Job description

The Business Development Representative (BDR) will play a crucial role in expanding our customer base, driving sales growth, and enhancing digital adoption. With a portfolio of customer accounts, the BDR will be responsible for nurturing existing relationships, identifying new business opportunities, achieving sales targets through strategic account management and engagement, and promoting the use of our customer-facing digital tools.

Essential Duties/Accountabilities:

• Develop and implement strategic plans to achieve sales targets and expand our customer base.
• Build and maintain strong, long-lasting customer relationships.
• Actively manage and grow assigned customer accounts, including increasing the adoption of our digital tools for ordering.
• Educate customers on the benefits of utilizing East Coast Metal Distributors' digital commerce platforms.
• Assist customers with placing online orders, troubleshooting issues, and promoting a seamless digital experience.
• Manage digital issues that may occur in assigned customer portfolio.
• Analyze market trends and customer needs to position East Coast Metal Distributors effectively.
• Ensure a balanced sales mix of HVAC equipment, parts, and supplies.
• Work collaboratively to identify and grow opportunities in revenue and margin enhancement.
• Report on sales activity and forecast to senior management.
• Achieve and maintain a high level of customer account digital engagement.
• Ensure high levels of customer satisfaction through excellent sales service.
• Utilize our CRM tool to manage and grow assigned customer accounts effectively, keep detailed records of sales activities, and track customer interactions.
• Leverage analytics tools to analyze sales data and identify trends, opportunities, and areas for improvement.

Here is what you will be doing as part of the team:

• Strong interest in sales, with the drive and motivation to meet and exceed targets.
• Excellent communication, negotiation, and interpersonal skills, with the ability to engage and build relationships with clients.
• Comfort with technology and the ability to quickly learn new software, including proficiency in Salesforce CRM or the willingness to learn.
• Analytical mindset with the ability to interpret data and insights to inform sales strategies.
• Self-motivated and able to work independently to meet or exceed goals.
• Energetic and enthusiastic demeanor, with a strong commitment to customer service excellence.
• Experience in HVAC or related industry is a plus.
• BA/BS degree in Business Administration, Sales, Marketing, or a related field is a plus.

Status

Full-Time

Position Type

Hourly

Company

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