Business Development & Operations Analyst

MCE Social Capital; Washington (District of Columbia); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Retirement savings matching

Generous paid time off

Flexible work model

Professional development opportunities

Job summary

MCE Social Capital is seeking a Business Development & Operations Analyst to support BD, marketing, and operations. You will manage CRM data, craft communications, and help plan external events, trips, and reports. The role reports to the CBDO and collaborates with the Operations team across global offices.

The ideal candidate is highly organized, detail-oriented, and proficient in English, with 2–4 years in admin/BD roles and a readiness to leverage AI tools to boost productivity.

Qualifications

• Bachelor's degree required.
• 2–4 years professional admin/ marketing support or investor/donor support.
• Excellent written and verbal English.
• Curiosity about and willingness to use AI tools to improve processes.
• Strong project management with ability to balance priorities.

Responsibilities

• Support outreach to prospects with BD team and CEO, coordinating meetings and drafting communications.
• Prepare for external meetings with research, briefs, and presentations.
• Maintain CRM data, pipeline updates, and fundraising activity.
• Improve BD systems and workflows, including AI-assisted research and communications.
• Assist with events and communications materials across platforms.

Skills

Project management

Highly organized

Attention to detail

English writing

Customer service

Analytical skills

AI tool usage

Team collaboration

Tech-savvy

Education

Bachelor's degree

Tools

Google Workspace

Microsoft Office

Salesforce

Adobe InDesign

Job description

About MCE Social Capital

MCE Social Capital is an impact investing firm founded in 2006 that provides flexible capital to enterprises committed to generating sustainable livelihoods in emerging markets. The organization has a primary focus on supporting women and the environment, enabling enterprises to scale and better serve their customers, employees, and communities. Since its establishment, MCE has disbursed over $450 million in debt capital to 192 institutions across 54 countries throughout the developing world. MCE operates two distinct investment portfolios. The first portfolio focuses on Financial Service Providers (FSPs) such as microfinance institutions, fintech companies, and other financial service providers that expand access to credit, savings, insurance, and business education, particularly in rural areas. MCE provides loans up to US$5 million to these institutions. The second portfolio targets Small and Growing Businesses (SGBs) in the "missing middle" that create jobs and help smallholder farmers increase productivity and income, with typical loan sizes ranging from US$300,000 to US$1.5 million. The organization is a growing and dynamic impact-first company with global operations. MCE maintains regional hubs in Washington DC, Barcelona, Nairobi, and Bogotá, allowing the firm to have a direct presence in key markets and maintain close relationships with its portfolio companies and stakeholders. Together with the MCE Empowering Sustainable Agriculture (MESA) Fund, which was launched in 2023, MCE's total portfolio under management exceeds $100 million. The organization is characterized by its commitment to operational excellence, integrity, and a collaborative work environment that prioritizes both impact and people development.

About this Role

MCE Social Capital is seeking an energetic and versatile professional to join the team as a Business Development & Operations Analyst. This role represents a unique opportunity for someone passionate about impact investing and social entrepreneurship who wants to build meaningful experience at the intersection of business development and operations. The ideal candidate is a proactive professional with a strong customer service orientation, exceptional organizational and communication skills, and high attention to detail. The Business Development & Operations Analyst will provide critical behind-the-scenes support that enables a seamless experience for MCE's guarantors, donors, and investors. This position will report to the Chief Business Development Officer (CBDO) and will work in close collaboration with the Operations team. The role encompasses three primary focus areas: business development support, impact communications and marketing, and business development operations alongside global operations management. The successful candidate will maintain systems and processes for business development activities, conduct research and draft communications, support external events and conferences, and play a key role in communicating MCE's impact to external audiences through marketing materials, website content, and presentation decks. This role offers meaningful exposure to senior MCE leadership, Board members, Investment Committee members, and a diverse network of impact investing stakeholders. It is an opportunity to grow alongside a global team in a fluid work environment that values learning, collaboration, and continuous improvement. The position allows for skill development and progression as MCE expands, with room to take on increasing responsibilities over time.

Responsibilities

• Support outreach to prospects in collaboration with the business development team and CEO through coordination of meetings, synthesis of meeting notes, drafting of communications, prospect follow-up, and project management across the BD process
• Support the BD team, including the CEO, in preparation for important external meetings and industry events through conducting desk research, preparing prospect and relationship briefings, developing target prospect lists, and designing draft presentations
• Lead tracking and management of relationship data in MCE's CRM (Salesforce), maintaining accurate records, pipeline updates, and fundraising activity for both prospects and current supporters
• Support the ongoing improvement of MCE's business development systems, processes, and workflows, including the thoughtful use of AI tools to enhance prospect research, meeting preparation, information synthesis, communications, and team productivity
• Support execution of 2-4 small-to-medium-sized events per year and play a key role in planning MCE supporter trips to the field
• Update and maintain MCE's marketing materials, presentation decks, website content, and other key resources that support business development and stakeholder engagement, including MCE's community webinars and annual Impact Report
• Support the Operations lead in running MCE's guarantor and investor operations, the capital base behind impact investments, including onboarding and offboarding, the annual guarantor call process and investment note program operations
• Help organize MCE's in-person and virtual gatherings, from Board and committee meetings to senior staff meetings and staff retreats in the United States and overseas, handling scheduling, venues, travel and materials
• Support MCE's people operations across the employee lifecycle, including recruitment, onboarding and offboarding, and the bimonthly All Hands Call
• Be the friendly first stop for staff technology questions, keeping MCE's tools working for the team across locations by managing user accounts, helpdesk requests and software subscriptions
• Help MCE's offices around the world run smoothly, managing everyday essentials like mail, supplies, the general info inbox and vendor invoices, and keeping the organization ahead of key filing and registration deadlines
• Step into new projects as MCE grows, with room to build skills and take on more over time

Requirements

• Strong project management skills with ability to balance multiple priorities and develop/think through project plans
• Highly organized and structured thinker capable of working independently and taking initiative
• Exceptional attention to detail
• Curiosity about and willingness to use emerging technologies, including AI tools, to improve research, analysis, communications, workflow efficiency, and business development processes
• Strong analytical and data-management skills, with ability to organize information, identify patterns, and translate data into useful insights for business development and stakeholder engagement
• Excellent written and verbal communication skills in English required; Spanish proficiency is a plus
• Customer service attitude and proactive approach to anticipating and addressing the needs of internal and external stakeholders
• Demonstrated ability to exercise sound judgment and maintain a high level of integrity and discretion in handling confidential information
• Interest in impact investing and social entrepreneurship
• Enthusiasm for learning, willingness to ask questions of supervisor and teammates, and ability to accept and incorporate constructive feedback
• Confident, everyday technology user proficient in Google Workspace and Microsoft Office with quick ability to learn new workplace tools like Salesforce and comfort helping colleagues troubleshoot common questions
• Experience using design software such as Adobe InDesign is a plus
• Sense of humor and self-awareness
• Bachelor's degree required
• 2-4 years professional experience, including internships, providing administrative and/or investor/donor support in a professional environment and relevant professional experience in marketing/communications

Benefits

• Health, dental and vision insurance
• Fully paid parental leave
• Retirement savings matching
• Generous paid time off
• Annual office closures for all staff to recharge
• Sabbatical policy at the 5-year mark
• Flexible work model that promotes healthy work-life balance with expectation of at least two days in the office per week for the Washington, DC-based role with flexibility to work remotely on other days
• Innovative and forward-thinking company that allows opportunities for increased responsibilities and career progression
• Exposure to MCE's Board members and impact-investing leaders due to small team size
• Professional development opportunities
• Collaborative, inclusive and fun work environment
• US work authorization required without need for employer-sponsored visa support