Business Development & Operations Analyst

Global Impact Investing Network; Washington (District of Columbia); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Parental leave

401k match

Paid time off

Sabbatical policy

Office closures

Flexible work model

Career progression

Board exposure

US work authorization

Job summary

MCE Social Capital seeks a proactive Business Development & Operations Analyst to support outreach, CRM, events and internal operations. You will collaborate with the CBDO and Operations teams to streamline processes and communications for guarantors, donors and investors.

The role offers exposure to senior leadership, the Board, and a global impact-investing network. Ideal for someone who thrives in a fast-paced, mission-driven environment aiming to grow with a global team.

Qualifications

• Strong project management skills with organization and planning.
• Attention to detail and initiative in daily work.
• Curiosity and willingness to use emerging technologies (AI) for efficiency.
• Strong analytical and data-management skills.
• Excellent written and verbal English; Spanish a plus.
• Customer service attitude and proactive stakeholder support.
• Ability to exercise sound judgment and handle confidential information.
• Interest in impact investing and social entrepreneurship.
• Eagerness to learn and adapt in a fluid work environment.
• Proficient in Google Workspace and Microsoft Office; able to troubleshoot common questions.
• Experience with design software (Adobe InDesign) is a plus.
• Sense of humor and self-awareness.
• 2–4 years’ experience in administrative/investor support and marketing/communications

Responsibilities

• Support BD outreach, meetings coordination, notes synthesis and follow-up.
• Prepare for external meetings and industry events with research and briefings.
• Maintain CRM data, pipeline updates and fundraising activity.
• Improve BD systems and workflows, exploring AI tools for efficiency.
• Assist with 2–4 small-to-medium events annually and staff trips.
• Update marketing materials, decks and online content.
• Support operations: onboarding/offboarding, guarantor call processes and investment notes.
• Organize in-person/virtual gatherings, travel, venues and materials.
• Oversee staff onboarding/offboarding and All Hands calls.
• Ensure staff tech readiness; manage accounts, helpdesk and subscriptions.

Skills

Project management

Attention to detail

AI tooling awareness

Data management

English communication

Customer service

Discretion & judgment

Interest in impact investing

Willingness to learn

Tech-savvy (Google Workspace & MS 365)

Administrative support experience

Marketing/communications experience

Tools

Google Workspace

Microsoft Office

Salesforce

Adobe InDesign

Job description

MCE is seeking an energetic and versatile professional to join our team as the Business Development & Operations Analyst. An ideal candidate is a proactive professional with a strong customer service orientation, high attention to detail, exceptional organization and communication skills, and a passion for MCE’s mission. We are looking for a rockstar who is energized by developing and managing processes, enjoys data management, and shines in logistics and events/meeting planning. This position will report to the Chief Business Development Officer (CBDO) and will work in close collaboration with the Operations team.

The Business Development & Operations Analyst will provide critical behind-the-scenes support that enables a seamless experience for MCE’s guarantors, donors and investors. This will include maintaining systems and processes for business development activities, conducting research and drafting communications, and supporting external events and conferences. A successful candidate will also play a key role in communicating our impact to external audiences, such as through MCE’s marketing materials, website and slide decks.

This role offers meaningful exposure to senior MCE leadership, Board members, Investment Committee members, and a diverse network of impact investing stakeholders. It is a unique opportunity for someone who wants to build experience at the intersection of business development and operations within impact investing and is excited to grow alongside a global team.

CORE RESPONSIBILITIES

Business Development (50%)

• Support outreach to prospects, in collaboration with the business development (BD) team and CEO, through coordination of meetings, synthesis of meeting notes, drafting of communications, prospect follow-up, and project management across the BD process.
• Support the BD team, including the CEO, in preparation for important external meetings and industry events through conducting desk research, preparing prospect and relationship briefings, developing target prospect lists, and designing draft presentations.
• Lead tracking and management of relationship data in MCE’s CRM (Salesforce), maintaining accurate records, pipeline updates, and fundraising activity for both prospects and current supporters.
• Support the ongoing improvement of MCE’s business development systems, processes, and workflows, including the thoughtful use of AI tools to enhance prospect research, meeting preparation, information synthesis, communications, and team productivity.
• Support execution of 2-4 small-to-medium-sized events per year and play a key role in planning MCE supporter trips to the field.

Impact Communications and Marketing (10%)

• Update and maintain MCE’s marketing materials, presentation decks, website content, and other key resources that support business development and stakeholder engagement, including MCE’s community webinars and annual Impact Report.

Business Development Operations and Global Operations (40%)

• Support the Operations lead in running MCE’s guarantor and investor operations, the capital base behind our impact investments, including onboarding and offboarding, the annual guarantor call process and investment note program operations.
• Help organize MCE’s in-person and virtual gatherings, from Board and committee meetings to senior staff meetings and staff retreats in the United States and overseas, handling scheduling, venues, travel and materials.
• Support MCE’s people operations across the employee lifecycle, including recruitment, onboarding and offboarding, and the bimonthly All Hands Call.
• Be the friendly first stop for staff technology questions, keeping MCE’s tools working for our team across locations by managing user accounts, helpdesk requests and software subscriptions.
• Help MCE’s offices around the world run smoothly, managing everyday essentials like mail, supplies, the general info inbox and vendor invoices, and keeping the organization ahead of key filing and registration deadlines.
• Step into new projects as MCE grows, with room to build skills and take on more over time.

Qualifications

QUALIFICATIONS & EXPERIENCE

We envision the ideal candidate to have most of the following capabilities and qualifications, but more so than what you have done, we are interested in how you work, what you would bring to the role, and why it is the right fit for you. We look forward to learning more about these aspects of your application in your cover letter.

• Strong project management skills: a highly organized, structured thinker, capable of balancing multiple priorities and developing/thinking through project plans
• Exceptional attention to detail, with the ability to work independently and take initiative
• Curiosity about and willingness to use emerging technologies, including AI tools, to improve research, analysis, communications, workflow efficiency, and business development processes.
• Strong analytical and data-management skills, with the ability to organize information, identify patterns, and translate data into useful insights for business development and stakeholder engagement.
• Excellent written and verbal communication skills in English required; Spanish proficiency is a plus
• Customer service attitude and proactive approach to anticipating and addressing the needs of internal and external stakeholders
• Demonstrated ability to exercise sound judgment; ability to maintain a high level of integrity and discretion in handling confidential information
• Interest in impact investing and social entrepreneurship
• Enthusiasm for learning, willingness to ask questions of supervisor and teammates in MCE’s fluid work environment and to accept and incorporate constructive feedback
• Confident, everyday technology user, proficient in Google Workspace and Microsoft Office, quick to learn new workplace tools like Salesforce and comfortable helping colleagues troubleshoot common questions
• Experience using design software (such as Adobe InDesign) is a plus
• Sense of humor and self-awareness
• 2-4 years professional experience (including internships) providing administrative and/or investor/donor support in a professional environment and relevant professional experience in marketing/communications

MCE’S VALUES

An ideal candidate has a passion for MCE’s mission as well as embodies MCE’s core values, outlined below.

• Integrity. We honor our commitments: to MCE’s mission, to one another, and to our partners.
• Care, Consideration, & Collaboration. We center empathy and respect in every relationship and interaction.
• Trusted & Transparent. We build trust through clarity, honesty, and consistency.
• Invest in our People. We invest in our team and our culture, recognizing that our people are our greatest asset.
• Committed to Impact. We lead by example to advance the field of impact-first investing.
• Operational Excellence. We work effectively and with purpose of maximizing efficiency and impact

COMPENSATION & BENEFITS

The salary range for this role is between $55,000 - $65,000, with a final salary dependent upon a candidate’s location, skills and experience. We also provide an industry-leading benefits package, including:

• Health, dental and vision insurance, fully paid parental leave, retirement savings matching, generous paid time off, annual office closures for all staff to recharge and a sabbatical policy at the 5-year mark
• A flexible work model that promotes healthy work-life balance. For this Washington, DC-based role, the expectation is at least two days in the office per week with flexibility to work remotely on other days
• Innovative and forward-thinking company that allows opportunities for increased responsibilities and career progression
• Since we are a small team, you will have exposure to MCE’s Board members and impact-investing leaders
• A collaborative, inclusive and fun work environment! Check out our Glassdoor page to hear directly from current and former staff on what it’s like to work at MCE.
• US work authorization (without the need for employer-sponsored visa support) is required

MCE Social Capital (MCE) is an impact investing firm that provides flexible capital to enterprises committed to generating sustainable livelihoods in emerging markets with a focus on women and the environment to allow these enterprises to scale and better serve their customers, their employees, and their communities. Since 2006, MCE has disbursed over $450 million in debt capital to 192 institutions in 54 countries throughout the developing world. Together with the MCE Empowering Sustainable Agriculture (MESA) Fund (launched in 2023), MCE's total portfolio under management exceeds $100M.

MCE invests across two portfolios:

• Financial Service Providers (FSPs) such as microfinance institutions, fintech and other financial service providers that expand access to credit, savings, insurance, and business education, often in rural areas. MCE provides loans up to US$5 million.
• Small and Growing Businesses (SGBs) in the “missing middle” that create jobs and help smallholder farmers increase productivity and income. Typical loan sizes range from US$300,000 - US$1.5 million.

MCE is a growing, dynamic and impact-first organization with hubs in Washington DC, Barcelona, Nairobi, and Bogotá.