Business Development Manager – Email Deliverability Services

Hertza LLC; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

ZeroBounce, a leader in email deliverability, is seeking an experienced Business Development Manager to drive growth from a remote position. You will identify high-value opportunities, engage with enterprise senders, and translate complex technical needs into commercial solutions.

Working with Product and Engineering, you will shape our sales strategy, close high-value deals, and build lasting client relationships.

Qualifications

• 3–5+ years of B2B sales or business development in technical services, SaaS, cloud infra, or agency services.
• Deep knowledge of email deliverability, SMTP, IP warming, and authentication protocols.
• Proven ability to manage complex sales cycles and communicate with CTOs and Growth teams.
• Self-driven prospecting to build a new pipeline.

Responsibilities

• Identify and engage high-volume email senders, SaaS platforms, agencies, and e-commerce brands needing deliverability solutions.
• Conduct discovery calls to uncover technical email issues (domain reputation, blocklisting, inbox rates).
• Match client pain points to services: consultancy, IaaS for sending, DNS setup (SPF/DKIM/DMARC/BIMI).
• Lead full-cycle sales from cold outreach to contract execution and renewals.
• Monitor pipeline metrics and maintain a clean CRM for accurate forecasting.

Skills

Sales track record

B2B sales

Technical services

SaaS sales

Cloud infrastructure

Deliverability

Job description

Business Development Manager – Email Deliverability Services

Location: Remote

Type: Full-Time

Department: Sales & Business Development

About the Role

We are looking for an experienced, high-impact Business Development Manager (BDM) specializing in Email Deliverability & Infrastructure Services. In this role, you will lead our growth strategy by identifying and closing high-value sales opportunities across email deliverability consultancy, Infrastructure as a Service (IaaS) for high-volume sending, complex server configurations, and urgent inbox placement remediation.

If you understand the technical nuances of SMTP, IP warming, SPF/DKIM/DMARC protocols, and inbox placement—and know how to translate technical problems into valuable commercial solutions,we want to talk to you.

Key Responsibilities

Pipeline Generation & Opportunity Discovery

• Proactive Prospecting: Identify and engage high-volume email senders, SaaS platforms, enterprise marketing agencies, and high-growth e-commerce brands needing specialized deliverability solutions.
• Consultative Discovery: Conduct deep-dive discovery calls to uncover technical email issues (e.g., domain reputation damage, spam folder placement, blocklisting, rate limiting, poor inbox rates).
• Technical Solution Matchmaking: Match client pain points to our core service lines:
  • Strategic Email Deliverability Consultancy & Audits
  • Scalable Infrastructure as a Service (IaaS) for email sending
  • Enterprise-level server and DNS setup (SPF, DKIM, DMARC, BIMI, reverse DNS)
  • Crisis remediation, blocklist removals, and IP/Domain warming programs

Deal Execution & Revenue Growth

• Proposal & Solution Pitching: Partner with internal technical deliverability engineers to design tailored technical proposals, SOWs (Statements of Work), and managed service agreements.
• Closing High-Value Deals: Lead full-cycle sales engagements from cold outreach through technical scoping, commercial negotiation, and contract execution.

Market Strategy & Leadership

• Stay ahead of industry shifts, ISP policy updates (Google, Yahoo, Microsoft), and email authentication requirements to position our solutions proactively.
• Provide continuous market feedback to technical and product teams regarding client pain points, competitor offerings, and emerging deliverability needs.
• Track pipeline metrics, forecast accurately, and maintain clean CRM data.

Requirements & Qualifications

Must-Haves

• Sales Track Record: 3–5+ years of B2B business development or account executive experience selling technical services, SaaS, cloud infrastructure, or specialized agency services.
• Email Domain Expertise: Proven understanding of the email ecosystem—including SMTP, MTA setups, IP warming, inbox vs. spam metrics, ISP policies, and authentication frameworks (SPF, DKIM, DMARC, BIMI).
• Consultative Selling Skills: Experience managing complex, technical sales cycles, communicating directly with CTOs, VP of Marketing, Heads of Product, and Growth teams.
• Self-Driven Prospector: Proven capability to generate self-sourced pipeline alongside incoming leads.

Preferred Qualifications

• Prior experience working at an email service provider (ESP), deliverability consultancy, cloud infrastructure provider, or high-volume sending platform.
• Existing network of high-volume email senders, affiliate marketers, SaaS founders, or agency partners.

Why ZeroBounce?

At ZeroBounce, you'll work with some of the world's leading senders, solving real deliverability challenges that directly impact millions of emails every day.

You’ll collaborate with talented teammates across Product, Sales, and Customer Success while continuing to grow your technical expertise and consulting skills in one of the fastest-evolving areas of email technology.

If you're excited by complex technical challenges, enjoy building trusted client relationships, and want to make a measurable impact, we'd love to hear from you.

Pre-Employment Screening Notice:All offers of employment are contingent upon the successful completion of a drug screening and criminal background check. These screenings are conducted to ensure a safe and compliant workplace. Candidates who do not pass these requirements will not be eligible for employment.

All employees must provide proof of citizenship and/or right to work in the US.