Business Development Manager - Central Florida

CARNIVAL CRUISE LINES; Miami (FL); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the cruise industry is seeking a Business Development Manager to design strategies that enhance relationships with travel agents. This remote position involves managing accounts, conducting training, and promoting products to boost sales. Candidates should have a strong sales background, excellent communication skills, and a commitment to ethical practices. This role offers a chance to be part of a dynamic team while enjoying comprehensive benefits.

Benefits

Health benefits

Paid time off

Financial benefits

Qualifications

• Proven experience in sales, preferably in travel or hospitality.
• Strong understanding of travel agent distribution channels.

Responsibilities

• Design and implement strategies for territory management.
• Conduct training sessions and webinars for travel agents.
• Maintain accurate agency database through CRM.

Skills

Communication

Presentation

Sales

Marketing

Education

High School Diploma or GED

Associates or Bachelor's degree in business, marketing, or a related field

Tools

Microsoft Office Suite

Job description

Candidates must reside in Central Florida.

Responsible for designing and implementing strategies to educate and advise travel agents, with the goal of increasing sales and market share. This role manages a key group of travel agency accounts, striving to meet or exceed established objectives. The BDM/BDD is directly accountable for promotional activities that lead to revenue production from sales by travel agents and identified KPIs within the assigned geographic area across all major product groups for Carnival Cruise Line. The position involves promoting company products to accounts through in-person sales calls, online webinars, telephone, and written communication. Notably, this role does not require making sales to consumers of Carnival products.

Essential Functions:

1. Design and implement strategies for territory management and business development to ensure long-term relationships with travel agents are consistent and continue to grow in accordance with corporate objectives.
2. Enhance promotional effectiveness and develop marketing strategies. Provide travel agents with online promotional materials and collateral, and make recommendations to enhance agency marketing effectiveness.
3. Educate travel agents on Carnival Cruise Line products and provide sales and marketing assistance. Make assigned sales calls per week in the specified territory to travel agency accounts as directed by RVP/VP North America.
4. Conduct training sessions and webinars to educate travel agents on Carnival Cruise Line offerings, promotions, and booking processes. Develop and deliver engaging training materials, including presentations, videos, and interactive content.
5. Maintain frequent contact with RVP/VP North America to ensure territory needs are met and opportunities are addressed.
6. Collaborate with Key Account Directors, Carnival Independent Agent Team, and Strategic Partner Division to maintain clear and consistent communication with travel agent accounts to achieve revenue and KPI targets. Conduct sales blitzes to target specific company initiatives.
7. Manage co-op needs and territory budget.
8. Maintain accurate and detailed agency database through Oracle Sales Cloud or current CRM.
9. Complete required reporting of activities and track budgeted tools as requested by RVP/VP.

Qualifications:

• High School Diploma or GED.
• Discipline in Sales/Marketing.
• Proven experience in sales, preferably within the travel or hospitality industry.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Excellent communication and presentation skills.
• Associates or Bachelor's degree in business, marketing, or a related field preferred.
• Strong understanding of travel agent distribution channels.

Knowledge, Skills & Abilities:

• Self-motivated, proactive, and results-oriented.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods. May need to stand for long periods.

Travel: 25-50% with shipboard travel likely.

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Remote work environment—requires personal home office setup.

This position is classified as “remote.” It allows full-time work from home but may require regular travel to Carnival headquarters in Miami, FL. Candidates are primarily sourced from Carnival’s remote hubs in Orlando, Tampa, Atlanta, Houston, and Dallas. If the search extends beyond these areas, candidates must be located in FL, GA, TX, or NC.

Offers will be made based on skills and experience, with comprehensive benefits including health, financial, paid time off, and other perks.

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About Us

At Carnival Cruise Line, our mission is to deliver safe, fun, and memorable vacations at great value. We offer diverse experiences across our fleet, ensuring every voyage is exciting and memorable. We are committed to sustainability and community engagement.

Join us for a career that offers growth and the chance to be part of a global community making a difference.

This role requires a commitment to ethical and compliant culture, emphasizing integrity, honesty, and respectful treatment of others.

Carnival Corporation & plc and Carnival Cruise Line are equal employment opportunity/affirmative action employers, committed to non-discrimination based on protected categories.