Business Development Manager

Novaris Behavioral Health; Charlotte (NC); On-site; USD 95,000 - 130,000; Full time

Job summary

Novaris Behavioral Health seeks a senior Business Development Manager to lead referral growth for a clinician-led PHP/IOP program in Charlotte, NC. This role requires immediate activation of established Charlotte relationships to drive admissions and census growth.

You must have 5+ years’ BD experience in behavioral health and a proven track record of accelerating referrals across PHP/IOP and related levels of care.

Qualifications

• 5+ years of business development experience in behavioral health.
• Direct, recent experience in the Charlotte, NC market.
• Existing, active referral relationships that can be leveraged immediately.
• Proven track record of driving census growth for PHP, IOP, residential, or related levels of care.
• Strong understanding of ethical marketing practices and compliance in behavioral health.

Responsibilities

• Develop, maintain, and expand referral relationships with therapists and group practices.
• Engage psychiatrists, hospitals, discharge planners, PCPs, and EAPs to drive referrals.
• Represent the program professionally in the community through outreach and events.
• Maintain referral tracking and follow-up to ensure strong conversion and continuity of care.
• Collaborate with clinical leadership to ensure appropriate placements and high-quality handoffs.
• Provide market feedback on referral trends and growth opportunities.

Skills

Business development

Relationship management

Interpersonal communication

Marketing ethics

Healthcare referrals

Job description

We are launching a clinician-led, mental-health-primary PHP/IOP in the University area of Charlotte and are seeking an experienced Business Development Manager to lead referral development and census growth from day one.

This is not an entry-level or “learn the market” role. We are specifically looking for a senior business development professional who already has established referral relationships in the Charlotte behavioral health ecosystem and can immediately activate those relationships to drive admissions.

Key Responsibilities

• Develop, maintain, and expand referral relationships with:
• Therapists and group practices
• Psychiatrists and prescribers
• Hospitals and discharge planners
• Primary care and specialty providers
• Employee Assistance Programs (EAPs)
• Other aligned healthcare partners
• Drive consistent, ethical admissions growth for PHP and IOP levels of care
• Represent the program professionally in the community through in-person outreach, meetings, and events
• Maintain accurate referral tracking and follow-up to ensure strong conversion and continuity of care
• Collaborate closely with clinical leadership to ensure appropriate placements and high-quality handoffs
• Provide market feedback on referral trends, competitive dynamics, and growth opportunities

Required Qualifications (Non-Negotiable)

• 5+ years of business development experience in behavioral health
• Direct, recent experience in the Charlotte, NC market
• Existing, active referral relationships that can be leveraged immediately
• Proven track record of driving census growth for PHP, IOP, residential, or related levels of care
• Strong understanding of ethical marketing practices and compliance in behavioral health
• Excellent interpersonal, communication, and relationship-management skills

Preferred Background

• Experience working with mental-health-primary programs (PHP/IOP strongly preferred)
• Familiarity with private insurance and out-of-network referral dynamics
• Experience collaborating closely with clinicians and executive leadership

What We Offer

• Opportunity to help build and shape a high-quality, clinician-led program from the ground up
• Leadership visibility and direct access to executive decision-making
• Competitive compensation with performance-based incentives (details discussed with qualified candidates)
• A culture focused on clinical excellence, integrity, and long-term sustainability—not volume at any cost

Candidates must already be established in the Charlotte behavioral health community. This role is designed for someone who can step in immediately with existing relationships and begin generating referrals—not someone who needs to build a network from scratch.