Business Development - Customer Service Rep

Nashville Toyota North; Tennessee; On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off (PTO)

Life insurance

Employee discounts

IRA match program

Christmas fund

Christmas party

Advancement opportunities

Discounted oil changes

Free unlimited car washes

Free lunches on Saturdays

Job summary

Nashville Toyota North in Nashville, TN is hiring a full-time Business Development - Customer Service Rep to effectively communicate with customers and put sales skills to good use. We offer a competitive wage and a strong benefits package.

The role focuses on handling service calls, scheduling at least 40 appointments daily, and performing outbound calls while maintaining a positive, customer-first attitude.

Qualifications

• A desire to help our business grow
• Excellent customer service skills

Responsibilities

• Answer all incoming phone calls for the service department
• Schedule appointments with a minimum of 40 appointments per day
• Complete call logs as directed by the service director and make at least 50 outbound calls per day
• Maintain a positive and professional attitude and actively seek new and returning customers

Skills

A desire to help our business grow

Excellent customer service skills

Job description

Nashville Toyota North in Nashville, TN is looking to hire a full-time Business Development - Customer Service Rep to effectively communicate with our customers. Are you friendly, personable, and customer service-oriented? Do you want the opportunity to put your sales skills to good use? Would you like to join a team-oriented car dealership that values the contributions of its employees? If so, please read on!

This call center sales position earns a competitive wage. We provide excellent benefits, including medical, dental, paid time off (PTO), life insurance, employee discounts, an IRA bonus match program, a Christmas fund program, a Christmas party, and opportunities for advancement through internal promotions. Our team also enjoys discounted oil changes, free unlimited car washes, and free lunches during Saturday shifts. If this sounds like the right call center opportunity with our car dealership for you,

About Nashville Toyota North

Nashville Toyota North proudly serves drivers from across the Middle Tennessee area. We offer a large selection of new and pre-owned vehicles from the powerful Toyota Supra to the rugged Toyota Tacoma. But our top-notch customer service doesn't end in the showroom. We also treat our customers like VIPs in our service department and express center. Because only the very best will do, we strive to maintain a friendly and professional team of experts to help our customers shop for, service, and finance their dream cars.

A DAY IN THE LIFE OF A BUSINESS DEVELOPMENT - CUSTOMER SERVICE REP

As a Business Development and Customer Service Rep with our car dealership, you're responsible for answering all incoming phone calls for our service department. You answer any questions that customers bring to you or transfer their calls to the correct employee if you're unsure of the answer. When customers call in, you schedule appointments for them, ensuring a minimum of 40 appointments are set each day. You also complete call logs as assigned by the service director making no less than 50 outbound calls per day.

Maintaining a positive and professional attitude, you engage with each customer with a smile on your face as well as actively seek out new and return customers to increase business. You enjoy having a job that allows you to help people each day, which is why you thrive in this call center position!

Qualifications For a Business Development - Customer Service Rep

• A desire to help our business grow
• Excellent customer service skills

Do you have excellent verbal and written communication skills? Can you maintain a positive and engaging attitude? Are you highly organized and attentive to detail? Can you balance multiple tasks while demonstrating good time management? If yes, you might just be perfect for this sales position with our car dealership!

WORK SCHEDULE FOR A BUSINESS DEVELOPMENT - CUSTOMER SERVICE REP

This full-time sales position typically works from 8:30 AM - 5 PM with some flexibility.

Location: 37115